PhoneCall table/entity reference
Note
Unsure about table vs. entity? See Developers: Understand terminology in Microsoft Dataverse.
Activity to track a telephone call.
Messages
| Message | Web API Operation | SDK Assembly |
|---|---|---|
| Assign | PATCH [org URI]/api/data/v9.0/phonecalls(activityid) Update ownerid property. |
AssignRequest |
| Create | POST [org URI]/api/data/v9.0/phonecalls See Create |
CreateRequest or Create |
| Delete | DELETE [org URI]/api/data/v9.0/phonecalls(activityid) See Delete |
DeleteRequest or Delete |
| GrantAccess | GrantAccess Action | GrantAccessRequest |
| ModifyAccess | ModifyAccess Action | ModifyAccessRequest |
| Retrieve | GET [org URI]/api/data/v9.0/phonecalls(activityid) See Retrieve |
RetrieveRequest or Retrieve |
| RetrieveMultiple | GET [org URI]/api/data/v9.0/phonecalls See Query Data |
RetrieveMultipleRequest or RetrieveMultiple |
| RetrievePrincipalAccess | RetrievePrincipalAccess Function | RetrievePrincipalAccessRequest |
| RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccess Function | RetrieveSharedPrincipalsAndAccessRequest |
| RevokeAccess | RevokeAccess Action | RevokeAccessRequest |
| SetState | PATCH [org URI]/api/data/v9.0/phonecalls(activityid) Update statecode and statuscode properties. |
SetStateRequest |
| Update | PATCH [org URI]/api/data/v9.0/phonecalls(activityid) See Update |
UpdateRequest or Update |
Properties
| Property | Value |
|---|---|
| CollectionSchemaName | PhoneCalls |
| DisplayCollectionName | Phone Calls |
| DisplayName | Phone Call |
| EntitySetName | phonecalls |
| IsBPFEntity | False |
| LogicalCollectionName | phonecalls |
| LogicalName | phonecall |
| OwnershipType | UserOwned |
| PrimaryIdAttribute | activityid |
| PrimaryNameAttribute | subject |
| SchemaName | PhoneCall |
Writable columns/attributes
These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ActivityAdditionalParams
- ActivityId
- ActualDurationMinutes
- ActualEnd
- ActualStart
- Category
- Description
- DirectionCode
- from
- ImportSequenceNumber
- IsBilled
- IsWorkflowCreated
- LastOnHoldTime
- LeftVoiceMail
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- PhoneNumber
- PriorityCode
- ProcessId
- RegardingObjectId
- RegardingObjectTypeCode
- ScheduledEnd
- ScheduledStart
- SLAId
- SortDate
- StageId
- StateCode
- StatusCode
- Subcategory
- Subject
- SubscriptionId
- TimeZoneRuleVersionNumber
- to
- TransactionCurrencyId
- TraversedPath
- UTCConversionTimeZoneCode
ActivityAdditionalParams
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Additional Parameters |
| Format | TextArea |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | activityadditionalparams |
| MaxLength | 8192 |
| RequiredLevel | None |
| Type | Memo |
ActivityId
| Property | Value |
|---|---|
| Description | Unique identifier of the phone call activity. |
| DisplayName | Phone Call |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | activityid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
ActualDurationMinutes
| Property | Value |
|---|---|
| Description | Type the number of minutes spent on the phone call. The duration is used in reporting. |
| DisplayName | Duration |
| Format | Duration |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | actualdurationminutes |
| MaxValue | 2147483647 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
ActualEnd
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the actual end date and time of the phone call. By default, it displays the date and time when the activity was completed or canceled, but can be edited to capture the actual duration of the phone call. |
| DisplayName | Actual End |
| Format | DateOnly |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | actualend |
| RequiredLevel | None |
| Type | DateTime |
ActualStart
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the actual start date and time for the phone call. By default, it displays the date and time when the activity was created, but can be edited to capture the actual duration of the phone call. |
| DisplayName | Actual Start |
| Format | DateOnly |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | actualstart |
| RequiredLevel | None |
| Type | DateTime |
Category
| Property | Value |
|---|---|
| Description | Type a category to identify the phone call type, such as lead gathering or customer follow-up, to tie the phone call to a business group or function. |
| DisplayName | Category |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | category |
| MaxLength | 250 |
| RequiredLevel | None |
| Type | String |
Description
| Property | Value |
|---|---|
| Description | Type additional information to describe the phone call, such as the primary message or the products and services discussed. |
| DisplayName | Description |
| Format | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | description |
| MaxLength | 2000 |
| RequiredLevel | None |
| Type | Memo |
DirectionCode
| Property | Value |
|---|---|
| Description | Select the direction of the phone call as incoming or outbound. |
| DisplayName | Direction |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | directioncode |
| RequiredLevel | None |
| Type | Boolean |
DirectionCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Outgoing | |
| 0 | Incoming |
DefaultValue: True
from
| Property | Value |
|---|---|
| Description | Enter the account, contact, lead, or user who made the phone call. |
| DisplayName | Call From |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | from |
| RequiredLevel | ApplicationRequired |
| Targets | account,contact,systemuser |
| Type | PartyList |
ImportSequenceNumber
| Property | Value |
|---|---|
| Description | Unique identifier of the data import or data migration that created this record. |
| DisplayName | Import Sequence Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | importsequencenumber |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
IsBilled
| Property | Value |
|---|---|
| Description | Information which specifies whether the phone call activity was billed as part of resolving a case. |
| DisplayName | Is Billed |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | isbilled |
| RequiredLevel | None |
| Type | Boolean |
IsBilled Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: False
IsWorkflowCreated
| Property | Value |
|---|---|
| Description | Indication which specifies if the phone call activity was created by a workflow rule. |
| DisplayName | Is Workflow Created |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | isworkflowcreated |
| RequiredLevel | None |
| Type | Boolean |
IsWorkflowCreated Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: False
LastOnHoldTime
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Contains the date and time stamp of the last on hold time. |
| DisplayName | Last On Hold Time |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | lastonholdtime |
| RequiredLevel | None |
| Type | DateTime |
LeftVoiceMail
| Property | Value |
|---|---|
| Description | Select whether a voice mail was left for the person. |
| DisplayName | Left Voice Mail |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | leftvoicemail |
| RequiredLevel | None |
| Type | Boolean |
LeftVoiceMail Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: False
OverriddenCreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time that the record was migrated. |
| DisplayName | Record Created On |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | overriddencreatedon |
| RequiredLevel | None |
| Type | DateTime |
OwnerId
| Property | Value |
|---|---|
| Description | Enter the user or team who is assigned to manage the record. This field is updated every time the record is assigned to a different user. |
| DisplayName | Owner |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | ownerid |
| RequiredLevel | SystemRequired |
| Targets | systemuser,team |
| Type | Owner |
OwnerIdType
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridtype |
| RequiredLevel | SystemRequired |
| Type | EntityName |
PhoneNumber
| Property | Value |
|---|---|
| Description | Type the phone number. |
| DisplayName | Phone Number |
| FormatName | Phone |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | phonenumber |
| MaxLength | 200 |
| RequiredLevel | None |
| Type | String |
PriorityCode
| Property | Value |
|---|---|
| Description | Select the priority so that preferred customers or critical issues are handled quickly. |
| DisplayName | Priority |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | prioritycode |
| RequiredLevel | None |
| Type | Picklist |
PriorityCode Choices/Options
| Value | Label | Description |
|---|---|---|
| 0 | Low | |
| 1 | Normal | |
| 2 | High |
ProcessId
| Property | Value |
|---|---|
| Description | Shows the ID of the process. |
| DisplayName | Process |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | processid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
RegardingObjectId
| Property | Value |
|---|---|
| Description | Choose the record that the phone call relates to. |
| DisplayName | Regarding |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | regardingobjectid |
| RequiredLevel | None |
| Targets | account,contact,knowledgearticle,knowledgebaserecord |
| Type | Lookup |
RegardingObjectTypeCode
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingobjecttypecode |
| RequiredLevel | None |
| Type | EntityName |
ScheduledEnd
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the expected due date and time. |
| DisplayName | Due |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | scheduledend |
| RequiredLevel | None |
| Type | DateTime |
ScheduledStart
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Enter the expected due date and time. |
| DisplayName | Start Date |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | scheduledstart |
| RequiredLevel | None |
| Type | DateTime |
SLAId
| Property | Value |
|---|---|
| Description | Choose the service level agreement (SLA) that you want to apply to the Phone Call record. |
| DisplayName | SLA |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | slaid |
| RequiredLevel | None |
| Targets | sla |
| Type | Lookup |
SortDate
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Shows the date and time by which the activities are sorted. |
| DisplayName | Sort Date |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | sortdate |
| RequiredLevel | None |
| Type | DateTime |
StageId
| Property | Value |
|---|---|
| Description | Shows the ID of the stage. |
| DisplayName | (Deprecated) Process Stage |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | stageid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
StateCode
| Property | Value |
|---|---|
| Description | Shows whether the phone call is open, completed, or canceled. Completed and canceled phone calls are read-only and can't be edited. |
| DisplayName | Activity Status |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statecode |
| RequiredLevel | SystemRequired |
| Type | State |
StateCode Choices/Options
| Value | Label | DefaultStatus | InvariantName |
|---|---|---|---|
| 0 | Open | 1 | Open |
| 1 | Completed | 2 | Completed |
| 2 | Canceled | 3 | Canceled |
StatusCode
| Property | Value |
|---|---|
| Description | Select the phone call's status. |
| DisplayName | Status Reason |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statuscode |
| RequiredLevel | None |
| Type | Status |
StatusCode Choices/Options
| Value | Label | State |
|---|---|---|
| 1 | Open | 0 |
| 2 | Made | 1 |
| 3 | Canceled | 2 |
| 4 | Received | 1 |
Subcategory
| Property | Value |
|---|---|
| Description | Type a subcategory to identify the phone call type and relate the activity to a specific product, sales region, business group, or other function. |
| DisplayName | Sub-Category |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | subcategory |
| MaxLength | 250 |
| RequiredLevel | None |
| Type | String |
Subject
| Property | Value |
|---|---|
| Description | Type a short description about the objective or primary topic of the phone call. |
| DisplayName | Subject |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | subject |
| MaxLength | 200 |
| RequiredLevel | ApplicationRequired |
| Type | String |
SubscriptionId
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Subscription |
| IsValidForForm | False |
| IsValidForRead | False |
| IsValidForUpdate | False |
| LogicalName | subscriptionid |
| RequiredLevel | None |
| Type | Uniqueidentifier |
TimeZoneRuleVersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Time Zone Rule Version Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timezoneruleversionnumber |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
to
| Property | Value |
|---|---|
| Description | Enter the account, contact, lead, or user recipients of the phone call. |
| DisplayName | Call To |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | to |
| RequiredLevel | ApplicationRequired |
| Targets | account,contact,systemuser |
| Type | PartyList |
TransactionCurrencyId
| Property | Value |
|---|---|
| Description | Choose the local currency for the record to make sure budgets are reported in the correct currency. |
| DisplayName | Currency |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | transactioncurrencyid |
| RequiredLevel | None |
| Targets | transactioncurrency |
| Type | Lookup |
TraversedPath
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | (Deprecated) Traversed Path |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | traversedpath |
| MaxLength | 1250 |
| RequiredLevel | None |
| Type | String |
UTCConversionTimeZoneCode
| Property | Value |
|---|---|
| Description | Time zone code that was in use when the record was created. |
| DisplayName | UTC Conversion Time Zone Code |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | utcconversiontimezonecode |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Read-only columns/attributes
These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- ActivityTypeCode
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ExchangeRate
- IsRegularActivity
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OnHoldTime
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- RegardingObjectIdName
- RegardingObjectIdYomiName
- ScheduledDurationMinutes
- SLAInvokedId
- SLAInvokedIdName
- SLAName
- TransactionCurrencyIdName
- VersionNumber
ActivityTypeCode
| Property | Value |
|---|---|
| Description | Shows the type of activity. |
| DisplayName | Activity Type |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | activitytypecode |
| RequiredLevel | SystemRequired |
| Type | EntityName |
CreatedBy
| Property | Value |
|---|---|
| Description | Shows who created the record. |
| DisplayName | Created By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | None |
| Type | DateTime |
CreatedOnBehalfBy
| Property | Value |
|---|---|
| Description | Shows who created the record on behalf of another user. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ExchangeRate
| Property | Value |
|---|---|
| Description | Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency. |
| DisplayName | Exchange Rate |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | exchangerate |
| MaxValue | 100000000000 |
| MinValue | 0.000000000001 |
| Precision | 12 |
| RequiredLevel | None |
| Type | Decimal |
IsRegularActivity
| Property | Value |
|---|---|
| Description | Information regarding whether the activity is a regular activity type or event type. |
| DisplayName | Is Regular Activity |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | isregularactivity |
| RequiredLevel | SystemRequired |
| Type | Boolean |
IsRegularActivity Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: False
ModifiedBy
| Property | Value |
|---|---|
| Description | Shows who last updated the record. |
| DisplayName | Modified By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
| Property | Value |
|---|---|
| Description | Shows who last updated the record on behalf of another user. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
OnHoldTime
| Property | Value |
|---|---|
| Description | Shows how long, in minutes, that the record was on hold. |
| DisplayName | On Hold Time (Minutes) |
| Format | None |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | onholdtime |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
OwnerIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwnerIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwningBusinessUnit
| Property | Value |
|---|---|
| Description | Unique identifier of the business unit that owns the phone call activity. |
| DisplayName | Owning Business Unit |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningbusinessunit |
| RequiredLevel | None |
| Targets | businessunit |
| Type | Lookup |
OwningTeam
| Property | Value |
|---|---|
| Description | Unique identifier of the team that owns the phone call activity. |
| DisplayName | Owning Team |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningteam |
| RequiredLevel | None |
| Targets | team |
| Type | Lookup |
OwningUser
| Property | Value |
|---|---|
| Description | Unique identifier of the user that owns the phone call activity. |
| DisplayName | Owning User |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owninguser |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
RegardingObjectIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingobjectidname |
| MaxLength | 400 |
| RequiredLevel | None |
| Type | String |
RegardingObjectIdYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | regardingobjectidyominame |
| MaxLength | 400 |
| RequiredLevel | None |
| Type | String |
ScheduledDurationMinutes
| Property | Value |
|---|---|
| Description | Scheduled duration of the phone call activity, specified in minutes. |
| DisplayName | Scheduled Duration |
| Format | Duration |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | scheduleddurationminutes |
| MaxValue | 2147483647 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
SLAInvokedId
| Property | Value |
|---|---|
| Description | Last SLA that was applied to this Phone Call. This field is for internal use only. |
| DisplayName | Last SLA applied |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slainvokedid |
| RequiredLevel | None |
| Targets | sla |
| Type | Lookup |
SLAInvokedIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slainvokedidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
SLAName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | slaname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
TransactionCurrencyIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | transactioncurrencyidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
VersionNumber
| Property | Value |
|---|---|
| Description | Version number of the phone call activity. |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- phonecall_PostFollows
- PhoneCall_AsyncOperations
- phonecall_connections2
- PhoneCall_SyncErrors
- PhoneCall_ProcessSessions
- PhoneCall_DuplicateMatchingRecord
- slakpiinstance_phonecall
- PhoneCall_DuplicateBaseRecord
- PhoneCall_Annotation
- phonecall_actioncard
- phonecall_connections1
- PhoneCall_BulkDeleteFailures
- phonecall_activity_parties
- PhoneCall_QueueItem
- phonecall_principalobjectattributeaccess
phonecall_PostFollows
Same as postfollow table phonecall_PostFollows Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | postfollow |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | phonecall_PostFollows |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
PhoneCall_AsyncOperations
Same as asyncoperation table PhoneCall_AsyncOperations Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | asyncoperation |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | PhoneCall_AsyncOperations |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
phonecall_connections2
Same as connection table phonecall_connections2 Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | connection |
| ReferencingAttribute | record2id |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | phonecall_connections2 |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: 100 |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
PhoneCall_SyncErrors
Same as syncerror table PhoneCall_SyncErrors Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | syncerror |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | PhoneCall_SyncErrors |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
PhoneCall_ProcessSessions
Same as processsession table PhoneCall_ProcessSessions Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | processsession |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | PhoneCall_ProcessSessions |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 110 |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
PhoneCall_DuplicateMatchingRecord
Same as duplicaterecord table PhoneCall_DuplicateMatchingRecord Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | duplicaterecord |
| ReferencingAttribute | duplicaterecordid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | PhoneCall_DuplicateMatchingRecord |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
slakpiinstance_phonecall
Same as slakpiinstance table slakpiinstance_phonecall Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | slakpiinstance |
| ReferencingAttribute | regarding |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | slakpiinstance_phonecall |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
PhoneCall_DuplicateBaseRecord
Same as duplicaterecord table PhoneCall_DuplicateBaseRecord Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | duplicaterecord |
| ReferencingAttribute | baserecordid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | PhoneCall_DuplicateBaseRecord |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
PhoneCall_Annotation
Same as annotation table PhoneCall_Annotation Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | annotation |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | PhoneCall_Annotation |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
phonecall_actioncard
Same as actioncard table phonecall_actioncard Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | actioncard |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | phonecall_actioncard |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
phonecall_connections1
Same as connection table phonecall_connections1 Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | connection |
| ReferencingAttribute | record1id |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | phonecall_connections1 |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 100 |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
PhoneCall_BulkDeleteFailures
Same as bulkdeletefailure table PhoneCall_BulkDeleteFailures Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | bulkdeletefailure |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | PhoneCall_BulkDeleteFailures |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
phonecall_activity_parties
Same as activityparty table phonecall_activity_parties Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | activityparty |
| ReferencingAttribute | activityid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | phonecall_activity_parties |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
PhoneCall_QueueItem
Same as queueitem table PhoneCall_QueueItem Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | queueitem |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | PhoneCall_QueueItem |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
phonecall_principalobjectattributeaccess
Same as principalobjectattributeaccess table phonecall_principalobjectattributeaccess Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | principalobjectattributeaccess |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | phonecall_principalobjectattributeaccess |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related table. Listed by SchemaName.
- KnowledgeBaseRecord_PhoneCalls
- lk_phonecall_modifiedonbehalfby
- lk_phonecall_createdonbehalfby
- Account_Phonecalls
- lk_phonecall_modifiedby
- Contact_Phonecalls
- manualsla_phonecall
- sla_phonecall
- KnowledgeArticle_Phonecalls
- lk_phonecall_createdby
- processstage_phonecalls
- user_phonecall
- activity_pointer_phonecall
- team_phonecall
- TransactionCurrency_PhoneCall
- business_unit_phone_call_activities
KnowledgeBaseRecord_PhoneCalls
See knowledgebaserecord Table KnowledgeBaseRecord_PhoneCalls One-To-Many relationship.
lk_phonecall_modifiedonbehalfby
See systemuser Table lk_phonecall_modifiedonbehalfby One-To-Many relationship.
lk_phonecall_createdonbehalfby
See systemuser Table lk_phonecall_createdonbehalfby One-To-Many relationship.
Account_Phonecalls
See account Table Account_Phonecalls One-To-Many relationship.
lk_phonecall_modifiedby
See systemuser Table lk_phonecall_modifiedby One-To-Many relationship.
Contact_Phonecalls
See contact Table Contact_Phonecalls One-To-Many relationship.
manualsla_phonecall
See sla Table manualsla_phonecall One-To-Many relationship.
sla_phonecall
See sla Table sla_phonecall One-To-Many relationship.
KnowledgeArticle_Phonecalls
See knowledgearticle Table KnowledgeArticle_Phonecalls One-To-Many relationship.
lk_phonecall_createdby
See systemuser Table lk_phonecall_createdby One-To-Many relationship.
processstage_phonecalls
See processstage Table processstage_phonecalls One-To-Many relationship.
user_phonecall
See systemuser Table user_phonecall One-To-Many relationship.
activity_pointer_phonecall
See activitypointer Table activity_pointer_phonecall One-To-Many relationship.
team_phonecall
See team Table team_phonecall One-To-Many relationship.
TransactionCurrency_PhoneCall
See transactioncurrency Table TransactionCurrency_PhoneCall One-To-Many relationship.
business_unit_phone_call_activities
See businessunit Table business_unit_phone_call_activities One-To-Many relationship.
See also
About the table reference
Web API Reference
phonecall EntityType