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Keyboard shortcuts give you an alternate way to do common tasks instead of using your mouse or tapping with your finger. They help in seamless navigation of the interface. The following keyboard shortcuts apply across apps.
Note
The keyboard shortcuts described here refer to the United States keyboard layout. Keys on other keyboard layouts might not correspond exactly to the keys on a US keyboard.
| Type | Shortcut key | Description |
|---|---|---|
| General | F2 | Activates the flyouts including toast notifcations. |
| Landmark | Ctrl+F6 | Navigates you through the landmarks of a page in clockwise order. Remembers the last selected item in each landmark and will navigate to that last item. |
| Landmark | Ctrl+F6+Shift | Navigates you through the landmarks of a page in counter clockwise order. Remembers the last selected item in each landmark and will navigate to that last item. |
| General | Ctrl+[ or Ctrl+Shift+[ | Set the focus on first focusable element of the main page |
| Task | Unified Interface |
|---|---|
| Complete the command for the active option or button | Enter |
| Cancel a command, or close a selected list or dialog box | Esc |
| Save | Ctrl+S |
| Save and Close | N/A |
| Cancel edits and close (Close) | Esc |
| Delete the row (when forms are in edit mode) | N/A |
| Save and then open a new form (Save and New) (when forms are in edit mode) | N/A |
| Open the lookup menu with the most recently used items in alphabetical order | Down arrow |
| Open a lookup drop-down list | Enter |
| Close a lookup drop-down list | Esc |
| Open a row found in lookup with forms in edit mode | Enter |
| View more information when focus is on a lookup row item with a chevron | Right arrow (→) key |
| Close the more information when focus is on a lookup item with a chevron | Left (←) arrow key |
| Add an article to an email | N/A |
| Apply an email template (when editing an email message) | N/A |
| Task | Unified Interface |
|---|---|
| Move to the next option, option group, or column | Tab |
| Move to the previous option, option group, or column | Shift+Tab |
| Move between options in an open list, or between options in a group of options | Arrow keys |
| Go to the Command Bar | N/A |
| Go to the landmark section of a page | Ctrl+HOME |
The following table outlines a list of accessibility shortcuts available when using email. You can access this list while composing email by pressing Alt+0.
| Type | Shortcut key | Description |
|---|---|---|
| General | Alt+F11 | Toggle full-screen view. |
| Tab navigation | Alt+Ctrl+0 | Go to the editor toolbar. |
| Tab navigation | Alt+1 | Go to the rich-text editor. |
| Tab navigation | Alt+2 | Go to the HTML editor. |
| Tab navigation | Alt+3 | Go to the preview view. |
| General editor commands | Alt+F10 | Navigate to the editor toolbar. Move to the next and previous toolbar group with Tab and Shift+Tab. Move to the next and previous toolbar button with Right Arrow or Left Arrow. Press Space or Enter to activate the toolbar button. |
| General editor commands | Alt+- | Expand/collapse the toolbar. |
| General editor commands | See description. | Editor dialog: Inside a dialog, press Tab to navigate to the next dialog element, press Shift+Tab to move to the previous dialog element, press Enter to submit the dialog, press ESC to cancel the dialog. When a dialog has multiple tabs, the tab list can be reached either with Alt+F10 or with Tab, following the dialog tabbing order. With a tab list focused, move to the next and previous tab with Right and Left Arrow, respectively. |
| General editor commands | See description. | Editor list box: Inside a list box, move to next list item with Tab or Down Arrow. Move to previous list item with Shift+Tab or Up Arrow. Press Space or Enter to select the list option. Press ESC to close the list box. |
| Base commands | Ctrl+Z | Undo command. |
| Base commands | Shift+Ctrl+Z | Redo command. |
| Base commands | Ctrl+B | Bold command. |
| Base commands | Ctrl+I | Italic command. |
| Base commands | Ctrl+U | Underline command. |
| Base commands | Alt+0 | Accessibility help. |
| Base commands | Esc | Cancel operation. |
If your administrator has enabled editable grids (views), you can edit data directly in a grid (view). The following table lists the keyboard shortcuts:
| Task | Unified Interface |
|---|---|
| When the focus is on a column header, sort by column | Spacebar to drop down list and then down arrow to select an action, followed by Enter |
| When the focus is on a column header, open filter dialog | Spacebar to drop down list and then down arrow to select the Filter by option, followed by Enter |
| When the focus is on the cells, move to the next column | Right arrow (→) key |
| When the focus is on the cells, move to the previous column | Left arrow (←) key |
| When the focus is on the column header, move to the next column header | Tab |
| When the focus is on the column header, move to the previous column header | Shift+Tab |
| Move to the cell above | Up arrow (↑) key |
| Move to the cell below | Down arrow (↓) key Or Enter, when cell is not in edit mode |
| Go to edit mode for Text, Number, and Simple columns when the focus is on a column | Type the value directly to overwrite the existing value Or Spacebar to continue modifying the existing value Or F2 to select the existing value |
| Go to edit mode for Date and Time columns | Type the value directly Or F4 or Alt+↓ to display the date/time picker |
| Go to edit mode for drop-down (Lookup, Option Set) columns | Spacebar to open the list |
| Go to edit mode for Two Options columns | Spacebar to switch between the two options Or F4 Or Alt+↓ to open the list |
| Move between entries in an open drop-down list | Up/Down (↑/↓) Arrow keys |
| Select an option in an open drop-down list | Enter |
| Close an open drop-down list | Esc |
| Cancel your edits | Esc |
| Navigate to and open the lookup row | Enter when the focus is on (→) icon |
| Move to the next page (if any) | Page down key |
| Move to the previous page (if any) | Page up key |
| Move to the column header when the focus is in the grid | Shift+Tab |
| Move to the Save button when the focus is on the column header (if any unsaved data) | Tab |
| Move to the Refresh button when the focus is on the column header | Tab |
Interactive dashboards enable new functionality, such as filtering, sorting, and quick actions.
| Task | Unified Interface |
|---|---|
| Activate a dashboard element (simulate left-click) | Enter Or Spacebar |
| Move to the next element | Tab |
| Move to the previous element | Shift+Tab |
| Move to the next item within a dashboard element | Down (↓) arrow key |
| Move to the previous item within a dashboard element | Up (↑) arrow key |
| Close a menu | Escape |
| Select a check box or radio button | Spacebar |
| Modify the date range filter | Ctrl+Alt+D |
| Show the visual filter pane | Ctrl+Alt+V |
| Move to the global command bar | Ctrl+Alt+A |
| Task | Unified Interface |
|---|---|
| Open a menu | Enter Or Spacebar Or Down (↓) arrow key |
| Activate a button | Enter Or Spacebar |
| Move to the next element | Tab |
| Move to the previous element | Shift+Tab |
| Open a tree view control | Right (→) arrow key |
| Close a tree view control | Left (←) arrow key |
| Move to the next tree view node | Up (↑) arrow key |
| Move to the previous tree view node | Down (↓) arrow key |
| Move to the first tree view node | Home |
| Move to the last tree view node | End |
| Perform the default action for the tree view node | Enter |
| Remove a filter | Delete |
| Task | Unified Interface |
|---|---|
| Move to the first command on the active dashboard stream's command bar | Ctrl+Alt+Q |
| Move to the next element | Tab |
| Move to the previous element | Shift+Tab |
| Activate a button | Enter Or Spacebar |
| Activate the Sort by column button and open flyout | Enter Or Spacebar Or Down (↓) arrow key |
| Move to the next item | Down (↓) arrow key |
| Move to the previous item | Up (↑) arrow key |
| Move to the first item | Home |
| Move to the last item | End |
| Move to the next stream | Ctrl+F6 |
| Move to the previous stream | Ctrl+Shift+F6 |
| Close a menu | Escape |
| Change the state of a check box | Spacebar |
| Task | Unified Interface |
|---|---|
| Move to the first element in a chart | Tab |
| Move to the next data point | Right (→) arrow key OR Down (↓) arrow key |
| Move to the previous data point | Left (←) arrow key OR Up (↑) arrow key |
| Move to the See More button in a Tag chart | Tab |
| Move back from the See More button to the tags in a Tag chart | Shift+Tab |
| Filter the dashboard when the focus is on a data point in an interactive dashboard | Enter Or Spacebar |
| Task | Unified Interface |
|---|---|
| Open the date picker flyout | Enter Or Spacebar Or Down (↓) arrow key |
| Activate the option and close the flyout | Enter Or Spacebar |
| Move to the next item | Down (↓) arrow key |
| Move to the previous item | Up (↑) arrow key |
| Move to the first item | Home |
| Move to the last item | End |
| Close the date picker flyout | Escape |
| Move to the next element | Tab |
| Move to the previous element | Shift+Tab |
| Select the calendar | Enter Or Spacebar |
| Activate a button | Enter Or Spacebar |
| Task | Unified Interface |
|---|---|
| Move to the next search result | Up (↑) arrow key |
| Move to the previous search result | Down (↓) arrow key |
| Move to the list of available views | Right (→) arrow key |
| Move from the list of available views to search results | Left (←) arrow key |
| Navigate between buttons | Tab |
If you use a screen reader, follow these steps to access any of the submenus that are displayed when you hover the mouse over a navigation link.
Important
Several areas in the user interface (UI) have auto-collapse built in for menus. This includes the Navigation Bar and Form Navigation. Both expand when selected, but after 30 seconds of inactivity, the items collapse.
If you’re in a row—for example, a lead—this section shows you the keyboard shortcuts to navigate through the different stages in the sales process to qualify the lead, and how to make selections in those stages. For example, if you want to move easily from the Qualify stage through to the Close stage, try these keyboard actions:
After you select a stage, get to the columns by selecting the Down (↓) arrow.
If a stage is collapsed, select Enter to expand it.
Note
The process name is an icon at the bottom of the page, not the top.
Keyboard shortcuts in Windows: If you are using the Windows operating system, select the following link and choose the version number from the drop-down list. You can view all the shortcuts that are applicable to a Windows environment. See Windows keyboard shortcuts.
Keyboard shortcuts in Mac: If you are using a Mac operating system, select the following link to view all the shortcuts that are applicable to a Mac environment. See Mac keyboard shortcuts.
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