Delivering IT Service Management: Getting Started with Tangible Assets from Microsoft

Published: March 3, 2008

 

Where to begin on the journey to delivering service management depends on where you are and what your current and most relevant challenges are. For example:

  • If you want to understand where your organization is with respect to its ability to implement the IT service life cycle and achieve dynamic systems, you can learn more about the Infrastructure Optimization (IO) model and then assess yourself. This will give you a better idea of where your IT infrastructure is and how you can improve on it.
  • If you want to automate your service management processes and would like to know more about available tools to make it happen, visit the System Center Web site.
  • If you already have an idea of where your problems are with respect to service management, you would greatly benefit from looking at the different Solution Accelerators and identifying those that you might be able to implement in order to optimize your current IT infrastructure.
  • If you need help in identifying or further qualifying the problems that you may have in service management, then doing a Service Management Assessment of your organization would be the best step to take to ensure that resources are allocated to the right problems. Contact your technical account manager or account representative at Microsoft Services to learn how.
  • Finally, if you would like to learn more about the Microsoft strategy for IT service life-cycle management, visit the following sites: MOF, MSF, and CIR.

This accelerator is part of a larger series of tools and guidance from Solution Accelerators.

Download

Get How Microsoft Moves ITIL V3 from Concept to Practice

Solution Accelerators Notifications

Sign up to learn about updates and new releases

Feedback

Send us your comments or suggestions