Profiling System Error Messages

An internal error occurred in Profile Service component.

Error ID 0xC1004000
Message ID E_PS_INTERNAL_ERROR
Component Commerce Profile Service
Explanation This is a generic error message. More information about the error can be found in the trace logs.
User Action Use the trace logs to find out more details about the error.

Invalid operation performed on Profile Service component.

Error ID 0xC1004002
Message ID E_PS_INVALID_OPERATION
Component Commerce Profile Service
Explanation This is a generic error message. More information about the error can be found in the trace logs.
User Action Use the trace logs to find out more details about the error.

The current operation has been performed on a deleted object, and therefore cannot be completed. Please release handle to this deleted object.

Error ID 0xC1004003
Message ID E_PS_OBJ_IS_DELETED
Component Commerce Profile Service
Explanation The object for which the current operation failed was deleted, possibly by another thread.
User Action You must release the profile object being held by the application.

The current operation has been performed using an invalid profile type.

Error ID 0xC1004004
Message ID E_PS_INVALID_PROFILE_TYPE
Component Commerce Profile Service
Explanation The profile type passed by the current operation is not valid. It does not exist in the definition store.
User Action Verify that the parameter being passed is correct, or verify that the profile exists in the profile definition store.

Cannot update the value for this property as it is a Join Key property.

Error ID 0xC1004005
Message ID E_PS_CANNOT_MODIFY_JOIN_KEY_PROPERTY
Component Commerce Profile Service
Explanation A user cannot modify the join key value.
User Action Make sure that you have not inadvertently updated a join key property.

Cannot reinitialize Profile Service object.

Error ID 0xC1004006
Message ID E_PS_PROFILESERVICE_ALREADY_INITIALIZED
Component Commerce Profile Service
Explanation You cannot call the initialize method more than once on an instance of the profile service.
User Action Release the current instance to call the initialize method again.

Member not found.

Error ID 0xC1004007
Message ID E_PS_PROPERTY_NOT_FOUND
Component Commerce Profile Service
Explanation The property does not exist. It is either not defined, or you have specified an incorrect name.
User Action Verify that the property you are using exists in the profile definition store.

Bad connection string has been supplied to Profile Service object.

Error ID 0xC1004008
Message ID E_PS_BAD_CONNECTION_STRING
Component Commerce Profile Service
Explanation The connection string supplied to the initialize method does not conform to the format specified for the Profile Service.
User Action For more information, see Profile Property Attributes in Commerce Server 2002 Help.

Invalid profile definition.

Error ID Not available.
Message ID E_PS_INVALID_PROFILE_DEFINITION
Component Commerce Profile Service
Explanation This is a generic error message. More information about the error can be found in the trace logs.
User Action Use the trace logs to find out more details about the error.

Ran out of stack space in Profile Service component.

Error ID 0xC100400A
Message ID E_PS_OUT_OF_STACKSPACE
Component Commerce Profile Service
Explanation Stack allocation failed during the current operation because the process ran low on memory.
User Action Verify that you have sufficient memory and then restart the process.

Profile object already exists.

Error ID 0xC100400B
Message ID E_PS_OBJ_ALREADY_EXISTS
Component Commerce Profile Service
Explanation The current operation failed because the profile object was already present in the database.
User Action Verify that the profile object you want to create does not already exist.

Profile object not found. Please check key member name and member value and try again.

Error ID 0xC100400C
Message ID E_PS_OBJECT_NOT_FOUND
Component Commerce Profile Service
Explanation The profile object does not exist.
User Action Verify that the key member name and member value of the profile object you want to create are correct, and then try again.

Profile Service objectis not initialized.

Error ID 0xC100400D
Message ID E_PS_PROFILESERVICE_NOT_INITIALIZED
Component Commerce Profile Service
Explanation If you call any of the Profile Service methods before you initialize the Profile Service, an error results.
User Action You must initialize the Profile Service before you call any Profile Service methods.

The profile definitions catalog name supplied to Profile Service initialization method is invalid.

Error ID 0xC100400E
Message ID E_PS_BAD_PROFILE_DEFINITION_CATALOG_NAME
Component Commerce Profile Service
Explanation The catalog name is not valid.
User Action Verify that the catalog name you used to initialize the Profile Service is correct.

A multi-valued property on a profile definition cannot be marked as key.

Error ID 0xC100400F
Message ID E_PS_MVKEY_NOT_SUPPORTED
Component Commerce Profile Service
Explanation The multi-valued property is not valid.
User Action Verify that none of the multi-valued properties in the profile are marked as key.

An invalid value has been specified for key member.

Error ID 0xC1004010
Message ID E_PS_INVALID_KEY_MEMBER_VALUE
Component Commerce Profile Service
Explanation This is a generic error message. More information about the error can be found in the trace logs.
User Action Use the trace logs to find out more details about the error.

A recoverable race condition was encountered in profile object cache. Please try your call again.

Error ID 0xC1004011
Message ID E_PS_PROFILE_OBJECT_CACHE_RACE_CONDITION
Component Commerce Profile Service
Explanation Two or more threads have attempted to load the same profile object into the cache simultaneously.
User Action Use the trace logs to find out more details about the error.

Ee824368.note(en-US,CS.20).gifNote

  • This error has been fixed in Commerce Server 2000 Service Pack 2. If you have installed Commerce Server 2000 Service Pack 2 or later, you will not see this error.

The profile object cache has become full. Please release dirty entries, and try your operation again. If problems persist, then please review profile service documentation.

Error ID 0xC1004012
Message ID E_PS_PROFILE_OBJECT_CACHE_FULL
Component Commerce Profile Service
Explanation The profile object cache is full. This results from a programming error in which the application is holding on to multiple profile object instances and is not releasing them.
User Action Check the calling program to determine why the profile objects are not being released.

Profile service limitation of 255 columns in the UserObject table. The UserObject table has been extended to more than 255 columns.

Error ID 0x8002000B
Message ID E_MSCOP_MSCSDB3_INTERNALERROR
Component Commerce Profile Service
Explanation A Profile service limitation of 255 columns in the UserObject table exists. The UserObject table has been extended to more than 255 columns.
User Action Aggregate the profile definition over multiple tables using join keys.

UPM-AUTH: Error: Requested property does not exist on AuthTicket.

Error ID 0xC1004C00
Message ID MSG_UPM_AUTH_PROPNOTFOUND_ERROR
Component AuthManager
Explanation The Requested property does not exist on AuthTicket.
User Action Make sure the property is in the ticket, and then try using the property again.

UPM-AUTH: Warning: Authticket not set.

Error ID 0x81004C04
Message ID MSG_UPM_AUTH_AUTHTICKET_UNAVAILABLE_WARNING
Component AuthManager
Explanation The specified ticket is not available.
User Action Verify that the ticket exists either in the cookies collection or is part of the query string of the incoming request.

UPM-AUTH: Error: while setting the cookie for registered user.

Error ID 0xC1004C09
Message ID MSG_UPM_AUTH_SETTING_AUTHCOOKIE_ERROR
Component AuthManager
Explanation An error occurred during the process of setting the Authticket in the cookies collection.
User Action Perform a Network Monitor trace to view the cookie header for the incoming request, as well as for the outgoing response, to determine the contents of the cookie.

UPM-AUTH: Error: while setting the cookie for anonymous user.

Error ID 0xC1004C0A
Message ID MSG_UPM_AUTH_SETTING_ANONCOOKIE_ERROR
Component AuthManager
Explanation An error occurred during the process of setting the profile ticket in the cookies collection.
User Action Perform a Network Monitor trace to view the cookie header for the incoming request, as well as for the outgoing response, to determine the contents of the cookie.

UPM-AUTH: Error: while getting the query string for authenticated user.

Error ID 0xC1004C0E
Message ID MSG_UPM_AUTH_GETTING_AUTHQS_ERROR
Component AuthManager
Explanation An error occurred during the process of trying to retrieve the query string for an incoming request.
User Action Perform a Network Monitor trace to view the cookie header for the incoming request, as well as for the outgoing response, to determine the contents of the cookie

UPM-AUTH: Error: while unpacking the Ticket data.

Error ID 0xC1004C0F
Message ID MSG_UPM_AUTH_UNPACK_TICKET_ERROR
Component AuthManager
Explanation An error occurred while trying to parse the ticket data.
User Action Verify that the incoming ticket is valid and then try unpacking again.

UPM-AUTH: Error: need to Initialize with installed Sitename.

Error ID 0xC1004C10
Message ID MSG_UPM_AUTH_SITE_NEEDED_ERROR
Component AuthManager
Explanation The Initialize function was not called with a valid site name.
User Action Ensure that you use a valid site name to initialize the site.

UPM-AUTHFILTER: SiteName is Empty.

Error ID 0xC1004C14
Message ID E_UPM_AUTHFILTER_SITENAME_IS_EMPTY
Component AuthFilter
Explanation The specified site name is an empty string.
User Action Ensure that you have entered a valid site name.

UPM-AUTHFILTER: EncryptionKey cannot be null/empty, if encryption is enabled.

Error ID 0xC1004C15
Message ID E_UPM_AUTHFILTER_ENCRYPTIONKEY_NULL
Component AuthFilter
Explanation The encryption key in the administration database is null.
User Action Ensure that the authentication resource has a valid encryption key.

UPM-AUTHFILTER: Unable to insert new entry into the siteconfig cache.

Error ID 0xC1004C16
Message ID E_UPM_AUTHFILTER_INSERT_SITECONFIG_CACHE
Component AuthFilter
Explanation The AuthFilter was unable to insert a new entry in the SiteConfig cache.
User Action Verify that your server has sufficient memory. Also, check to see if you have a very large number of authentication resources; reduce the number of resources if you have too many.

UPM-AUTHFILTER: Unable to find siteconfig-entry in the siteconfig cache.

Error ID 0xC1004C17
Message ID E_UPM_AUTHFILTER_SITECONFIG_NOTFOUND
Component AuthFilter
Explanation The AuthFilter cannot find a SiteConfig entry in the SiteConfig cache.
User Action Verify that you have sufficient memory on your server.

UPM-AUTHFILTER: Unable to encrypt ticket.

Error ID 0xC1004C18
Message ID E_UPM_AUTHFILTER_ENCRYPTION_FAILED
Component AuthFilter
Explanation Commerce Server was unable to encrypt the ticket.
User Action Ensure that the ticket data is valid.

UPM-AUTHFILTER: Unable to format ticket data.

Error ID 0xC1004C1A
Message ID E_UPM_AUTHFILTER_FORMAT_TICKET_FAILED
Component AuthFilter
Explanation AuthFilter was unable to format the ticket data.
User Action Ensure that the ticket data is valid.

UPM-AUTHFILTER: Sending redirect (HTTP: 302) failed.

Error ID 0xC1004C1B
Message ID E_UPM_AUTHFILTER_REDIRECT_FAILED
Component AuthFilter
Explanation An error occurred while trying to redirect the current request.
User Action Check the Event Log errors for any log entries relating to IIS. You should also perform a Network Monitor trace to verify that the request/response traffic is correct.

UPM-AUTHFILTER: Setting cookie failed.

Error ID 0xC1004C1C
Message ID E_UPM_AUTHFILTER_SET_COOKIE_FAILED
Component AuthFilter
Explanation An error occurred during the process of setting the ticket in the response header.
User Action Check the Event Log errors for any log entries relating to IIS. You should also perform a Network Monitor trace to verify that the request/response traffic is correct and to determine the contents of the cookie.

UPM-AUTHFILTER: Generating password-key failed.

Error ID 0xC1004C1D
Message ID E_UPM_AUTHFILTER_GENERATE_PASSWORDKEY_FAILED
Component AuthFilter
Explanation An error occurred during the process of generating the password-key.
User Action Reinitialize AuthFilter by restarting IIS.

UPM-AUTHFILTER: URL-Decoding failed.

Error ID 0xC1004C1E
Message ID E_UPM_AUTHFILTER_URLDECODE_FAILED
Component AuthFilter
Explanation The URL decode of the user ID or password failed.
User Action Verify that the User ID and password are valid.

UPM-AUTHFILTER: Password-Cache search failed or entry not found.

Error ID 0xC1004C1F
Message ID E_UPM_AUTHFILTER_NOENTRY_IN_PASSWORDCACHE
Component AuthFilter
Explanation AuthFilter was not able to find an entry for the password-Cache.
User Action Verify that the entry for which you are searching exists.

UPM-AUTHFILTER: Parsing querystring failed.

Error ID 0xC1004C20
Message ID E_UPM_AUTHFILTER_PARSE_QUERYSTRING_FAILED
Component AuthFilter
Explanation The parsing query string failed.
User Action Verify that the query string is in a valid format.

UPM-AUTHFILTER: Cache-Cleanup-thread failed.

Error ID 0xC1004C21
Message ID E_UPM_AUTHFILTER_CACHE_CLEANUP_THREAD_FAILED
Component AuthFilter
Explanation An error occurred during the process of creating a wait timer for the clean-up thread.
User Action Reinitialize the AuthFilter by restarting IIS.

UPM-AUTH: Failure in AuthFilter.

Error ID 0xC1004C22
Message ID E_UPM_AUTHFILTER_METHOD_FAILED
Component AuthFilter
Explanation An error occurred during the process of retrieving a server variable.
User Action Check the Event Log errors for any log entries relating to IIS.

UPM-AUTH: Invalid character (';' or '%' or '=') present in userID or property name/value.

Error ID 0xC1004C23
Message ID E_UPM_AUTHID_INVALID_CAHRACTRER_PRESENT
Component AuthFilter
Explanation You have used a character that is not valid in the user ID or property name.
User Action Check the query string or the cookies collection (depending on where the ticket is stored) and verify that it does not contain any of the following characters: ';' or '%' or '='.

UPM-AUTH: This API should be called only within an ASP.

Error ID 0xC1004C24
Message ID E_UPM_AUTHMANAGER_API_ASP_ONLY
Component AuthManager
Explanation The AuthManager can only be called within an ASP.
User Action Try to call the AuthManager again using an ASP call.

UPM-AUTH: Error: Requested Ticket not set.

Error ID 0xC1004C25
Message ID E_UPM_AUTHMANAGER_TICKET_NOT_SET
Component AuthManager
Explanation The ticket is not available in the cookies collection or the query string.
User Action Verify that the ticket is available in the cookies collection or the query string.

UPM-AUTH: Error occurred while generating Encryption Key.

Error ID 0xC1004C26
Message ID E_UPM_AUTHMANAGER_GENERATE_ENCRYPTIONKEY_FAILED
Component AuthManager
Explanation An error occurred during the process of generating an Encryption Key.
User Action Check the Event Log for detailed information about any related Commerce Server event messages.

UPM-AUTH: Invalid custom property name or value.

Error ID 0xC1004C27
Message ID E_UPM_AUTHID_INVALID_PROPERTY
Component AuthManager
Explanation The custom property name or value is not valid.
User Action Verify that the property name or value is valid and enter it again.

UPM-AUTH: Failed in formatting properties on Ticket.

Error ID 0xC1004C28
Message ID E_UPM_AUTHID_FORMAT_PROPERTIES_FAILED
Component AuthManager
Explanation AuthManager was unable to format properties on the Ticket.
User Action Verify that the ticket data is valid.

UPM-AUTHF: Failed to encrypt ticket data.

Error ID 0xC1004C29
Message ID E_UPM_AUTHID_ENCRYPTION_FAILED
Component AuthManager
Explanation AuthManager was unable to encrypt the ticket data.
User Action Verify that the ticket data is correct and that the length and format of the ticket are valid.

UPM-AUTH: Encryption admin-properties are set wrong (if you enable Encryption, EncryptionKey should be set correctly).

Error ID 0xC1004C2B
Message ID E_UPM_AUTHID_ENCRYPTION_PROPS_WRONG
Component AuthManager
Explanation The Encryption administration properties have been set incorrectly. If you have enabled encryption, the encryption key must be set correctly.
User Action Verify that the AuthManager resource settings are correct.

UPM-AUTH: Failed to add SiteConfig entry to local SiteConfig-cache.

Error ID 0xC1004C2C
Message ID E_UPM_AUTHID_ADD_SITECONFIG_LOCALCACHE_FAILED
Component AuthManager
Explanation AuthManager was unable to add the SiteConfig entry to the local SiteConfig cache.
User Action Verify that you have sufficient memory on your server.

UPM-AUTH: Failed to delete SiteConfig entry from local SiteConfig-cache.

Error ID 0xC1004C2D
Message ID E_UPM_AUTHID_DELETE_SITECONFIG_LOCALCACHE_FAILED
Component AuthManager
Explanation AuthManager was unable to delete the SiteConfig entry from the local SiteConfig cache.
User Action Check the Event Log for detailed information about related Commerce Server events, particularly any events related to admin objects.

UPM-AUTH: Failed to get SiteConfig entry from local SiteConfig-cache.

Error ID 0xC1004C2E
Message ID E_UPM_AUTHID_GET_SITECONFIG_LOCALCACHE_FAILED
Component AuthManager
Explanation AuthManager was unable to get the SiteConfig entry from the local SiteConfig cache.
User Action Ensure that the entry exists in the cache and run your operation again.

UPM-AUTH: CryptoAPI-Failed to generate sessionkey from password.

Error ID 0xC1004C2F
Message ID E_UPM_AUTHID_GENERATE_SESSIONKEY_FAILED
Component AuthManager
Explanation The Crypto API in AuthManager was unable to generate a session key from the user password.
User Action Check the Event Log for detailed information on any Commerce Server events.

UPM-AUTH: Error in initializing the Encrypt/Decrypt component.

Error ID 0xC1004C30
Message ID E_UPM_AUTHID_CRYPTFNC_INIT_FAILED
Component AuthFilter
Explanation The AuthFiler ENcrypt/Decrypt component did not initialize.
User Action Restart the filter by restarting IIS.

UPM-AUTHFILTER: Failed to create cleanup thread for password-cache: <cache name>.

Error ID 0x41004C38
Message ID MSG_UPM_AUTH_CREATE_CLEANUP_THREAD_FAILED
Component AuthFilter
Explanation AuthFilter was unable to create a cleanup thread for the password cache <cache name>.
User Action Restart the filter by restarting IIS.

UPM-AUTHFILTER: Filed to create cleanup thread for password-cache.

Error ID 0xC1004C39
Message ID E_UPM_AUTH_CREATE_CLEANUP_THREAD_FAILED
Component AuthFilter
Explanation AuthFilter was unable to create a cleanup thread for the password cache.
User Action Restart the filter by restarting IIS.

UPM-AUTHFILTER: Failed to create CommerceServer-UPM-PerfCounter Object for site <site name>.

Error ID 0x41004C3A
Message ID MSG_UPM_AUTH_CREATE_UPM_PERFCOUNTER_OBJECT_FAILED
Component AuthFilter
Explanation AuthFilter was unable to create the Commerce Server User Profile Management Performance Counter object for the site specified in the error message.
User Action Verify that the performance .dll file was installed correctly and that the correct .ini files are in the Commerce Server directory.

UPM-AUTHFILTER: Failed to initialize WindowsAuth: <error number>.

Error ID 0x41004C3B
Message ID MSG_UPM_AUTH_WINDOWSAUTH_INIT_FAILED
Component AuthFilter
Explanation AuthFilter was unable to initialize the WindowsAuth: <file name>.
User Action Check the Event Log for detailed information on the specific error ID in the message.

UPM-AUTHFILTER: Failed to initialize CacheCleanupThread object: <error number>.

Error ID 0x41004C3C
Message ID MSG_UPM_AUTH_WINDOWSAUTH_CLEANUPTHREAD_INIT_FAILED
Component AuthFilter
Explanation AuthFilter was unable to initialize CacheCleanupThread object: <object name>.
User Action Check the Event Log for detailed information on the specific error ID in the message.

UPM-AUTHFILTER: Cleanup thread for password-cache has been successfully started.

Error ID 0x41004C3D
Message ID MSG_UPM_AUTH_WINDOWSAUTH_CLEANUPTHREAD_SUCCESSFULLY_STARTED
Component AuthFilter
Explanation The cleanup thread for the password cache has been successfully started.
User Action This is an informational message; no action is necessary.

UPM-AUTH: Empty password-key is not allowed.

Error ID 0xC1004C3E
Message ID E_UPM_AUTHID_EMPTY_PASSWORD_KEY
Component AuthFilter
Explanation An empty password key is not allowed.
User Action Check the Event Log for detailed information on this error.

UPM-AUTH: Failed to create CommerceServer-UPM-PerfCounter Object for site <site name>.

Error ID 0x41004C3F
Message ID MSG_UPM_AUTHID_CREATE_UPM_PERFCOUNTER_OBJECT_FAILED
Component AuthFilter
Explanation AuthFilter was unable to create the Commerce Server User Profile Management Performance Counter Object for the site specified in the error message.
User Action Verify that the performance .dll file was installed correctly and that the correct .ini files are in the Commerce Server directory.

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