Setting Up a Service Manager 2012 Lab Environment with Production Data
Applies To: System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager
This section explains how to create a lab environment and populate it with production data so that you can perform and test an upgrade before you perform the upgrade in the production environment. The linked procedures in this section describe how to configure System Center 2012 – Service Manager Service Pack 1 (SP1) in a lab environment with production data. You then perform an in-place upgrade to Service Manager in System Center 2012 R2. It is important to follow the steps in this section in sequence.
On the secondary management server, install any cumulative updates that you installed on the primary management server.
Disable all workflows in the production environment that you do not want to be running in the lab environment.
Enable all workflows in the production environment that you disabled in step 6.
If possible, block communications to SQL from the secondary management server to the production Service Manager database server.
Verify that the lab environment works. Try to start the console on the secondary management server and determine whether you can connect to the console. Confirm that data warehouse and reporting do not appear.
Do not enable or delete the System Center Operations Manager alert connector in the lab environment. This will cause the alert connector in the production environment to fail.
If you want to test the email notification and incoming email functionality, use a separate Simple Mail Transfer Protocol (SMTP) instance to send email messages to eliminate flooding the inboxes of users with test email. To test the incoming email feature, you can point to a test share and drop the eml files into this share when you are ready to test.
Back up this lab environment. For example, back up the database and encryption keys and the virtual machine snapshots. This gives you the ability to recover if the upgrade fails.
Attempt the in-place upgrade of Service Manager in System Center 2012 R2.
Test everything. Document any discrepancies and fixes. Send feedback through the Microsoft Connect website.
For additional resources, see Information and Support for System Center 2012.
Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.