Uninstall, change, or repair E-mail Router
This section applies to Microsoft Dynamics CRM Online and on-premises versions of Microsoft Dynamics CRM 2011. To uninstall, change, or repair E-mail Router components, select from the following options. Before selecting an option, you must start Programs and Features.
Log on to the computer where the Microsoft Dynamics CRM application is installed. Then, click Start, type Programs and Features, and then click Programs and Features in the Programs list.
Uninstall.
On the Uninstall or change a program page, click Microsoft Dynamics CRM E-mail Router and then click Uninstall/Change. The Microsoft Dynamics CRM E-mail Router Maintenance wizard starts.
Select Uninstall and click Uninstall.
After the E-mail Router components have been uninstalled, click Finish on the Microsoft Dynamics CRM E-mail Router setup completed page.
Change. To add or remove E-mail Router or Rule Deployment Wizard, follow these steps.
On the Uninstall or change a program page, right-click Microsoft Dynamics CRM E-mail Router and then click Uninstall/Change. The Microsoft Dynamics CRM E-mail Router Maintenance wizard starts.
Select Add/Remove Features and click Next.
On the Select Router Components page, select Microsoft Dynamics CRM E-mail Router Service or Rule Deployment Wizard, or you can select both items.
Note
Clearing the Microsoft Dynamics CRM E-mail Router Service or Rule Deployment Wizard check box does not cause the application to be uninstalled.
Click Next. Follow the instructions on the screen.
Repair.
On the Uninstall or change a program page, click Microsoft Dynamics CRM E-mail Router and then click Uninstall/Change. The Microsoft Dynamics CRM E-mail Router Maintenance wizard starts.
Select Repair and click Next. Follow the instructions on the screen.
Note
For on-premises deployment of Microsoft Dynamics CRM 2011, during Microsoft Dynamics CRM Server Setup, the computer where the E-mail Router is installed is added to the Active Directory PrivUserGroup security group. However, if the E-mail Router is uninstalled, the computer is not removed from the security group, and therefore has an unnecessary permission. If you uninstall the E-mail Router and decide not to reinstall it on the same computer, we recommend that you manually remove the computer from the PrivUserGroup security group.
In Microsoft Dynamics CRM 4.0, the following configuration files were not deleted from the Drive:\Microsoft CRM Email\Service directory: EncryptionKey.xml, Microsoft.Crm.Tools.EmailAgent.Configuration.bin, and Microsoft.Crm.Tools.EmailAgent.xml. In Microsoft Dynamics CRM 2011 these files are removed if you uninstall the E-mail Router.See Also
Concepts
Microsoft Dynamics CRM 2011 Uninstall, Repair, and Change Instructions
Uninstall or repair Microsoft Dynamics CRM for Outlook