Enable Windows Error Reporting

By default, automatic error reporting is not enabled in Microsoft Dynamics CRM. Additionally, Microsoft Dynamics CRM requires that Windows Error Reporting (WER) be enabled in order to send error reports to Microsoft. To send error reports generated from the Microsoft Dynamics CRM web application, WER must be enabled on the computer where Microsoft Dynamics CRM Server 2011 is running. Similarly, to send reports generated from Microsoft Dynamics CRM for Outlook, WER must be enabled where Microsoft Office Outlook is running.

The option to send WER reports must be enabled for the Microsoft Dynamics CRM organization. This is done in the Settings area of the Microsoft Dynamics CRM client applications.

Enable Windows Error Reporting (WER) for the Microsoft Dynamics CRM Web application

1. On the computer where Microsoft Dynamics CRM Server 2011 is running, start Server Manager. In the Resources and Support area, click Configure Windows Error Reporting.

2. Select one of the following options:

   • Yes, automatically send detailed reports

   • Yes, automatically send summary reports

   For more information about these options, see Windows Server Help.

Enable Windows Error Reporting (WER) for Microsoft Dynamics CRM for Outlook

1. In Control Panel, click Action Center, click Change Action Center settings, and then click Problem Reporting Settings.

2. Select one of the following options.

   • Yes, automatically send summary reports

   • Automatically check for solutions and send additional report data, if needed

   For more information about these options, see the Windows Server Help.

Note

You can also configure this setting for users by using Group Policy. For more information about WER and Group Policy, see the Windows Server Help.

Turn on automatic Web application error reporting for the organization

1. In the Microsoft Dynamics CRM client application Settings area, under System, click Administration, and then click Privacy Preferences.

2. In the Privacy Preferences dialog box, on the Error Reporting tab, select Specify the Web application error notification preferences on behalf of users.

3. Select the option Automatically send an error report to Microsoft without asking the user for permission, and then click OK.

See Also

Concepts

Operating Microsoft Dynamics CRM
Limit the number of asynchronous jobs picked up for each organization

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