Uninstall, change, or repair Microsoft Dynamics CRM Server 2011

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To perform Microsoft Dynamics CRM Server 2011 maintenance, select from the following options that are available. Before selecting an option, you must start Programs and Features.

  • Log on to the computer where the Microsoft Dynamics CRM application is installed. Then, click Start, type Programs and Feat ures, and then click Programs and Features in the Programs list.

  • Uninstall. Selecting this option will remove Microsoft Dynamics CRM Server 2011 from the computer. To do this go to Programs and Features, right-click Microsoft Dynamics CRM Server 2011, click Uninstall/Change, select Uninstall to remove Microsoft Dynamics CRM Server 2011, and then click Uninstall. Follow the instructions that are on the screen.

    Important

    The Microsoft Dynamics CRM uninstall process does not remove some components, such as the SQL Server databases, Active Directory groups, or the Microsoft Dynamics CRM website (when the Web site is not created by Setup). Those components must be removed manually.

  • Configure. To add or remove one or more Microsoft Dynamics CRM server roles, right-click Microsoft Dynamics CRM Server 2011, click Uninstall/Change, select Configure, and then click Next. Follow the instructions that are on the screen to select or clear one or more server roles. For more information about Microsoft Dynamics CRM server roles, see Microsoft Dynamics CRM 2011 server roles in the Planning Guide.

  • Repair. To repair a Microsoft Dynamics CRM Server 2011 installation, right-click Microsoft Dynamics CRM Server 2011, click Uninstall/Change, select Repair, and then click Next. Follow the instructions that are on the screen.

    Note

    Repairing a Microsoft Dynamics CRM Server 2011 installation reinstalls the program files. It has no effect on the databases. To recover from Microsoft Dynamics CRM database problems, you must restore the MSCRM_CONFIG and OrganizationName_MSCRM databases. For information about database backup and failure recovery, see “Backing up SQL Server, including Reporting Services” in Backing Up the Microsoft Dynamics CRM System in the Operating and Maintaining Guide.

Components not removed during a Microsoft Dynamics CRM Server 2011 uninstall

The following system components, although installed during Microsoft Dynamics CRM Server Setup, are not removed when you uninstall Microsoft Dynamics CRM Server 2011.

Windows role services:

  • Web Server Role Services

    • Static Content

    • Default Document

    • Directory Browsing

    • HTTP Errors

    • ASP.NET

    • Microsoft .NET Framework Extensibility

    • ISAPI Extensions

    • ISAPI Filters

    • HTTP Logging

    • Request Monitor

    • Windows Authentication

    • Request Filtering

    • Static Content Compression

    • Dynamic Content Compression

    • IIS Management Console

    • IIS 6 Metabase Compatibility

  • File services role services:

    • Indexing Service

  • Windows features:

    • Microsoft .NET Framework

    • HTTP Activation

    • Windows PowerShell

    • Windows Process Activation

See Also

Concepts

Microsoft Dynamics CRM 2011 Uninstall, Repair, and Change Instructions
Uninstall or repair Microsoft Dynamics CRM Reporting Extensions

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