Microsoft Dynamics CRM 2011 Implementation Guide
Version 5.9.0
The Microsoft Dynamics CRM 2011 Implementation Guide (IG) is a comprehensive guide that can help you plan, deploy, and maintain on-premises versions of Microsoft Dynamics CRM 2011.
These guides also include information about Microsoft Dynamics CRM Online and are indicated as such at the topic level. For additional deployment and administration content about Microsoft Dynamics CRM Online, see the Microsoft Dynamics CRM Online articles.
This documentation set includes the following guides:
Microsoft Dynamics CRM 2011 Planning Guide. Use this guide to help you plan your Microsoft Dynamics CRM deployment.
Microsoft Dynamics CRM 2011 Installing Guide. Use this guide to help you install and configure your Microsoft Dynamics CRM deployment.
Microsoft Dynamics CRM 2011 Operating and Maintaining Guide. Use this guide to help you keep your Microsoft Dynamics CRM deployment running efficiently.
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Help file. You can download the compiled Help file (chm) offline and use it to browse and search across all three guides. These documents are included in the Microsoft_Dynamics_CRM_2011_IG.zip file.
Word documents. You can download the three Microsoft Office Word documents, which are handy for printing the content. These documents are included in the Microsoft_Dynamics_CRM_2011_IG.zip file.
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Release History
This is the index to the release history pages for the Microsoft Dynamics CRM 2011 Implementation Guide.
IG Release History for V5.9 May 2013
This page contains the list of significant changes made to the IG version 5.9, May 2013.
New and updated topics | Description of changes |
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New topic that explains how to enable tracing for the Microsoft Dynamics CRM E-mail Router. |
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Added information for support with Microsoft Dynamics CRM Server 2011 running on Windows Server 2012. |
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How to upgrade a Microsoft Dynamics CRM Server application to Windows Server 2012 |
Instructions to upgrade an existing computer that is running a Microsoft Dynamics CRM 2011 application to Windows Server 2012. |
Information about Microsoft Dynamics CRM 2011 maintenance jobs that are executed by the Microsoft Dynamics CRM Asynchronous Processing Service (maintenance) service. |
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User credentials are required when you run the Configuration Wizard |
Added new subtopic that describes user credential requirements when you run the Configuration Wizard. |
New subtopic that explains the behavior when you run Microsoft Dynamics CRM 2011 for Outlook on a computer that has multiple versions of Microsoft Office installed. |
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User credentials are required when you run the Configuration Wizard Sample Microsoft Dynamics CRM for Outlook XML configuration file for configuration |
New subtopic that explains how user credentials are required when you use the Configuration Wizard to configure Microsoft Dynamics CRM 2011 for Outlook for a silent deployment. Expanded the script sample to include cmdkey for adding user credentials to the Windows Vault. |
IG Release History for V5.8 February 2013
This page contains the list of significant changes made to the IG version 5.8, February 2013.
New and updated topics | Description of changes |
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New topic that describes requirements for running Microsoft Dynamics CRM on the Apple iPad. |
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Create the SQL logins for the Microsoft Dynamics CRM security groups on all secondary replicas |
Added more information about how to create the MSCRMSqlClrLogin SQL login on secondary replicas. |
Added support policy for custom indexes. |
IG Release History for V5.7 January 2013
This page contains the list of significant changes made to the IG version 5.7, January 2013.
New and updated topics | Description of changes |
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Microsoft Dynamics CRM 2011 for Outlook hardware requirements |
Expanded explanation for network recommendations. |
Microsoft Dynamics CRM 2011 for Outlook software requirements |
Includes expanded support for non-Internet Explorer web browsers, Windows 8, Internet Explorer 10, and Microsoft Office 2013. Also discontinuation of Internet Explorer 7 support for Microsoft Dynamics CRM Online. |
Microsoft Dynamics CRM web application hardware requirements |
Expanded explanation for network recommendations. |
Describes Windows 8, Internet Explorer 10, and Office 2013 support. Also discontinuation of Internet Explorer 7 support for Microsoft Dynamics CRM Online. |
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Set configuration and organization databases for SQL Server 2012 AlwaysOn failover |
New step-by-step procedural topic to set the configuration and organization databases to use Microsoft SQL Server 2012 AlwaysOn availability groups for Microsoft SQL Server instance failover cluster. |
Microsoft Dynamics CRM standards compliance and certification |
New topic that lists the established standards compliance and certifications for Microsoft Dynamics CRM 2011. |
Outbound Internet calls from custom code executed by the Sandbox Processing Service are enabled |
New topic that describes how to turn off outbound calls from custom code that is executed by the Sandbox Processing Service. |
IG Release History for V5.6 August 2012
This page contains the list of significant changes made to the IG version 5.6, August 2012.
New and updated topics | Description of changes |
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Microsoft Dynamics CRM 2011 for Outlook software requirements |
Updated list of supported and required components for Microsoft Dynamics CRM for Outlook Setup. |
Command examples for Microsoft Dynamics CRM for Outlook configuration |
Expanded supported command line parameters for the Configuration Wizard. |
Added important note when you migrate from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011, you cannot rename an organization database before the import and upgrade is completed. |
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Install Microsoft Dynamics CRM 2011 Front End Server and Back End Server roles |
Add new topic that provides instructions on how to install separate Back End Server and Front End Server roles. |
Replaced incorrect XML configuration file element DeploymentManagerTool with the correct element named DeploymentTools. |
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Sample XML configuration file that installs only the HelpServer role |
New topic that includes a sample XML Setup configuration file that describes how to install the Help Server role on a separate Windows Server. |
Microsoft Dynamics CRM 2011 for Outlook hardware requirements |
Expanded the minimum and recommended hardware requirements to include network and disk RPM. |
Microsoft Dynamics CRM web application hardware requirements |
New topic that describes the minimum and recommended hardware requirements for the Microsoft Dynamics CRM web application. |
Microsoft Dynamics CRM 2011 E-mail Router software requirements |
Added the requirement that the Rule Deployment Wizard cannot be installed and run on a computer that has Microsoft Office Outlook installed. |
Added a note that custom certificate requests created using the CNG template are incompatible with Microsoft Dynamics CRM. |
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Added new topic about Microsoft Dynamics CRM database renaming. |
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Added new topic that lists the prerequisites for the Microsoft Dynamics CRM 2011 E-mail Router. |
IG Release History for V5.5 July 2012
This page contains the list of significant changes made to the IG version 5.5, July 2012.
New and updated topics | Description of changes |
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What's new in Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online? |
Updated new features list. |
Install Microsoft Dynamics CRM 2011 for Outlook without an Internet connection |
Added new topic that explains how to install Microsoft Dynamics CRM for Outlook without Internet access. |
Microsoft Dynamics CRM Server 2011 software requirements |
Updated the list of support Microsoft SQL Server versions to include SQL Server 2012. |
Improving performance and optimizing Microsoft Dynamics CRM 2011 |
Added new topic that includes information about configuring IIS dynamic compression for the SOAP responses that can improve Microsoft Dynamics CRM for Outlook and Mobile Express, and Microsoft Dynamics CRM SDK client performance. |
Microsoft Dynamics CRM Server 2011 Installation Instructions |
Added description for MSCRMSqlClrLogin SQL Login that is created during Microsoft Dynamics CRM Server Setup. |
Added information about the individual account requirement when adding or changing privusergroup membership. |
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Added hexadecimal value for disabling the Get CRM for Outlook button with 32-bit versions of Microsoft Office 2003 and Microsoft Office Access 2007 running on 64-bit versions of Windows. |
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Microsoft Dynamics CRM 2011 System Requirements and Required Components |
Added a statement that explains Microsoft Dynamics CRM 2011 support policy for dependent products that have an expiring support policy. |
Described how to register the Microsoft Dynamics CRM Windows PowerShell commands. |
IG Release History for V5.4 February 2012
This page contains the list of significant changes made to the IG version 5.4, February 2012.
New and updated topics | Description of changes |
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Added Windows Small Business Server 2011 Standard and Windows Small Business Server 2011 Essentials to the list of supported Windows server operating systems. |
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Replaced the incorrect <Exchange> tag references with the <EmailRouter> tag. |
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Expanded the trust requirements for when you add users who are located in remote domains. |
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Minimum permissions required for Microsoft Dynamics CRM Setup, services, and components |
Described the specific configuration that requires local administrator group permission when you run the Deployment Web Service. |
Changed the editions requirements for Microsoft SQL Server 2008 to x64 SP2. |
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Revised the text to clarify which edition of Microsoft Dynamics CRM is covered by content. |
IG Release History for V5.3 October 2011
This page contains the list of significant changes made to the IG version 5.3, October 2011.
New and updated topics | Description of changes |
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Limit the number of asynchronous jobs picked up for each organization |
Added this new topic. |
Specified that Microsoft Dynamics CRM 2011 Update Rollup 4 and Microsoft Dynamics CRM 2011 Update Rollup 5 cannot be uninstalled. |
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Minimum permissions required for Microsoft Dynamics CRM Setup, services, and components |
Removed the following two permission requirements for the CRMAppPool identity (these permissions are not needed):
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Added this new topic. |
See Also
Concepts
Microsoft Dynamics CRM 2011 Planning Guide