[Applies to: Microsoft Dynamics CRM 4.0]
Find the latest SDK documentation: CRM 2015 SDK
This section covers the entity model for Microsoft Dynamics CRM. The entity model illustrates the developer's view of the business and service entities. Described herein are the entities used by all Microsoft Dynamics CRM developers, such as Contact, Account, Lead, and Opportunity. This includes the entity relationships and behavior. The entities are divided up to correspond to the areas shown in the Web application.
In This Section
Find a key to the entity diagrams.
Specifies general information about the entity model such as common actions that can be performed on most entities.
Learn about the entities that describe your organization: organization, sites, business units, users, and teams.
Read about the entities used to describe your customers and the activities for a business: account, contact, queue, and all kinds of activities.
See the entities used to manage your sales processes: lead, opportunity, competitor, quote, order and invoice, product catalog, and sales literature.
Read about the entities used to run marketing campaigns: campaign and list.
Find the entities used for customer service: contract, incident, subject, and the knowledge base.
See the entities used for scheduling: calendar, equipment and facilities, schedule, appointment, and service appointment.
Learn about entities that work with other entities: userquery, saved query, annotation, and attachments.