Edit properties of an instance

Article
11/17/2015

Applies To: CRM Online

[This topic is pre-release documentation and is subject to change in future releases.]

Administrators can edit properties of a Microsoft Dynamics CRM Online instance, such as the friendly name, URL, and the purpose. However, instances that are being provisioned cannot be edited, and disabled instances must be enabled before they can be edited.

Edit an instance

Browse to the Office 365 admin center and sign in using Office 365 Global administrator credentials.
Click Admin > CRM.
Choose the Instances tab.
Select the instance that you want, and then choose Edit.
Select any of the following field values that you want to change.
- Name. This is typically the name of your organization and is displayed in the Microsoft Dynamics CRM application. After you save the change, it may take up to 5 minutes for the friendly name to appear in the application.
- URL. The URL is used to construct the URL for users to sign in to Microsoft Dynamics CRM. We recommend that you limit the length of the URL name to reduce the overall length of the URL.
  Warning
  
  There are important tasks that you must communicate to your Microsoft Dynamics CRM Online users immediately following a URL name change.
  - For users of the web application, send information that includes the new URL with instructions about how to bookmark it.
  - For users of Microsoft Dynamics CRM for Outlook Online, the following two tasks must be completed in the order specified here:
    1. Synchronize offline data. Dynamics CRM for Outlook users connected to this instance who work offline must synchronize by using the previous URL. If you run the Microsoft Dynamics CRM Configuration Wizard and change the URL before completing this step, offline data may be lost.
    2. Run the Configuration Wizard. After a URL name change is saved and any offline data is synchronized, users of Dynamics CRM for Outlook must run the Configuration Wizard to update the URL.
  After a URL name change is saved, all users who access that instance must be notified of the change. Users will be able to access the instance for up to 24 hours by using the previous URL. After the 24-hour period has passed, the previous URL will not work.
  
  Notice that interim URL names are discarded when there are multiple changes within 24 hours. For example, consider the following situation:
  - The original URL of your instance is fourthcoffeesales.crm.dynamics.com.
  - Using the instance picker, you change the URL name from fourthcoffeesales.crm.dynamics.com to fourthcoffeemktg.crm.dynamics.com.
  - Within 24 hours of the URL name change, you change the URL name again, this time from fourthcoffeemktg.crm.dynamics.com to fourthcoffeesalesandmktg.crm.dynamics.com.
  In this situation, the first URL name change to fourthcoffeemktg.crm.dynamics.com will be immediately removed from the system. The new URL, fourthcoffeesalesandmktg.crm.dynamics.com, will become active. Additionally, the original URL, fourthcoffeesales.crm.dynamics.com, will be active for up to 24 hours.
- Purpose. This value is used to associate the instance with a specific intent and is only displayed in the Manage all CRM Online instances page, which is accessed through the CRM Online Administration Center. For example, if this instance is for exclusive use by your sales and marketing departments, you can enter Contoso Sales and Marketing or, if the instance is for development and testing, enter a relevant name such as Contoso Development.
- Security Group. This value is used to determine the security group that includes the users who will have access to this instance of Microsoft Dynamics CRM Online. Learn more: Add an instance
  
  Important
  
  If you do not specify a security group, all users who have a Microsoft Dynamics CRM Online license will be added to this instance.
Choose Save.

Edit properties of an instance

Edit an instance

See Also

Concepts

Other Resources

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