Incident (Case) Entity Metadata

[Applies to: Microsoft Dynamics CRM 2011]

The following information is for the incident (case) entity in a default, uncustomized installation of Microsoft Dynamics CRM. The schema name and early bound class for this entity is Incident.

To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the Metadata for Your Organization.

In This Topic

Entity Metadata

Privilege Metadata

Attribute Metadata

One-to-Many Relationships

Many-to-Many Relationships

Many-to-One Relationships

Entity Metadata

The following table shows the metadata for the incident (case) entity.

Metadata property	Value
OTC	112
EntityLogicalName	incident
DisplayName	Case
OwnershipType	UserOwned
IsCustomizable	True
Description	Service request case associated with a contract.
IsAvailableOffline	True
IsAuditEnabled	False
AutoRouteToOwnerQueue	False
CanBeInManyToMany	True
CanBePrimaryEntityInRelationship	True
CanBeRelatedEntityInRelationship	True
CanCreateAttributes	True
CanCreateCharts	True
CanCreateForms	True
CanCreateViews	True
CanModifyAdditionalSettings	True
CanTriggerWorkflow	True
IsActivity	False
IsActivityParty	True
IsChildEntity	False
IsConnectionsEnabled	canmodifyconnectionsettings
IsCustomEntity	False
IsDocumentManagementEnabled	False
IsDuplicateDetectionEnabled	True
IsEnabledForCharts	True
IsImportable	True
IsIntersect	False
IsMailMergeEnabled	True
IsManaged	True
IsMappable	True
IsReadingPaneEnabled	True
IsRenameable	True
IsValidForAdvancedFind	True
IsValidForQueue	True
IsVisibleInMobile	True
PrimaryIdAttribute	incidentid
PrimaryNameAttribute	title
ReportViewName	FilteredIncident
RecurrenceBaseEntityLogicalName
DisplayCollectionName	Cases

Privilege Metadata

The following table shows the privilege metadata for the incident (case) entity.

PrivilegeName	Id	Type	CanBeBasic	CanBeDeep	CanBeGlobal	CanBeLocal
prvAppendIncident	694cfd50-f68a-4d3b-a4a1-5d4a47104359	Append	True	True	True	True
prvAppendToIncident	0546c535-a7ea-4e79-9047-395bf1d240ff	AppendTo	True	True	True	True
prvAssignIncident	f8effb69-527f-4265-8d63-cc35dee7b9d2	Assign	True	True	True	True
prvCreateIncident	6cf9442b-e690-4cad-8b0a-e60464960b93	Create	True	True	True	True
prvDeleteIncident	7e1cdc99-5379-429b-a8d2-ab6fe15f862b	Delete	True	True	True	True
prvReadIncident	c2aff40c-6e68-4437-a631-488a354a1860	Read	True	True	True	True
prvShareIncident	287e74d0-926a-4922-b732-0ce03c26471b	Share	True	True	True	True
prvWriteIncident	7b26693f-1c0c-4e87-8918-f4cc7d219d70	Write	True	True	True	True

Attribute Metadata

The following table shows the attribute metadata for the incident (case) entity. See Internal Attributes for a list of attributes that are for internal use only.

LogicalName	Description	Type	SchemaName	IsCustomAttribute	IsCustomizable	RequiredLevel	IsValidForCreate	IsValidForRead	IsValidForUpdate	CanBeSecuredForCreate	CanBeSecuredForRead	CanBeSecuredForUpdate	IsAuditEnabled	IsManaged	IsPrimaryId	IsPrimaryName	IsRenameable	IsSecured	IsValidForAdvancedFind	DisplayName	DeprecatedVersion
accountid	Unique identifier of the account with which the case is associated.	Lookup	AccountId	False	True	None	False	True	False	False	False	False	True	True	False	False	False	False	False	Account
actualserviceunits	Actual number of service units provided for the case.	Integer	ActualServiceUnits	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Actual Service Units
billedserviceunits	Number of service units billed for the case.	Integer	BilledServiceUnits	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Billed Service Units
caseorigincode	Information that specifies the source of the case information, such as Web, telephone, or e-mail.	Picklist	CaseOriginCode	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Case Origin
casetypecode	Information that specifies the type of case.	Picklist	CaseTypeCode	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Case Type
contactid	Unique identifier of the contact associated with the case.	Lookup	ContactId	False	True	None	False	True	False	False	False	False	True	True	False	False	False	False	False	Contact
contractdetailid	Unique identifier of the specific contract line item that is referenced in the case.	Lookup	ContractDetailId	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Contract Line
contractid	Unique identifier of the contract referenced in the case.	Lookup	ContractId	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Contract
contractservicelevelcode	Response level for the case. The response level corresponds to the level of service specified in the contract.	Picklist	ContractServiceLevelCode	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Service Level
createdby	Unique identifier of the user who created the case.	Lookup	CreatedBy	False	True	None	False	True	False	False	False	False	False	True	False	False	True	False	True	Created By
createdon	Date and time when the case was created.	DateTime	CreatedOn	False	True	None	False	True	False	False	False	False	False	True	False	False	True	False	True	Created On
createdonbehalfby	Unique identifier of the delegate user who created the incident.	Lookup	CreatedOnBehalfBy	False	True	None	False	True	False	False	False	False	False	True	False	False	True	False	True	Created By (Delegate)
customerid	Unique identifier of the account or contact associated with the case.	Customer	CustomerId	False	True	SystemRequired	True	True	True	False	False	False	True	True	False	False	True	False	True	Customer
customersatisfactioncode	Customer's level of satisfaction with the resolution of the case.	Picklist	CustomerSatisfactionCode	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Satisfaction
description	Description of the case.	Memo	Description	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Description
exchangerate	Exchange rate for the currency associated with the incident with respect to the base currency.	Decimal	ExchangeRate	False	True	None	False	True	False	False	False	False	True	True	False	False	True	False	True	Exchange Rate
existingcase	Select an existing case for the customer that has been populated. For internal use only.	Lookup	ExistingCase	False	False	None	True	True	True	False	False	False	False	True	False	False	False	False	False	Existing Case
followupby	Date by which the customer support representative needs to follow up the case.	DateTime	FollowupBy	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Follow Up By
importsequencenumber	Unique identifier of the data import or data migration that created this record.	Integer	ImportSequenceNumber	False	True	None	True	True	False	False	False	False	True	True	False	False	True	False	True	Import Sequence Number
incidentid	Unique identifier of the case.	Uniqueidentifier	IncidentId	False	True	SystemRequired	True	True	False	False	False	False	False	True	True	False	True	False	True	Case
incidentstagecode	Stage of the resolution process for the case.	Picklist	IncidentStageCode	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Case Stage
isdecrementing	Information that specifies whether the case is decrementing.	Boolean	IsDecrementing	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Decrementing
kbarticleid	Unique identifier of the knowledge base article associated with the case.	Lookup	KbArticleId	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	False	Knowledge Base Article
modifiedby	Unique identifier of the user who last modified the case.	Lookup	ModifiedBy	False	True	None	False	True	False	False	False	False	False	True	False	False	True	False	True	Modified By
modifiedon	Date and time when the case was last modified.	DateTime	ModifiedOn	False	True	None	False	True	False	False	False	False	False	True	False	False	True	False	True	Modified On
modifiedonbehalfby	Unique identifier of the delegate user who last modified the incident.	Lookup	ModifiedOnBehalfBy	False	True	None	False	True	False	False	False	False	False	True	False	False	True	False	True	Modified By (Delegate)
overriddencreatedon	Date and time that the record was migrated.	DateTime	OverriddenCreatedOn	False	True	None	True	True	False	False	False	False	True	True	False	False	True	False	True	Record Created On
ownerid	Unique identifier of the user or team who owns the case.	Owner	OwnerId	False	True	SystemRequired	True	True	False	False	False	False	True	True	False	False	True	False	True	Owner
owningbusinessunit	Unique identifier of the business unit that owns the case.	Lookup	OwningBusinessUnit	False	True	None	False	True	False	False	False	False	False	True	False	False	False	False	False	Owning Business Unit
owningteam	Unique identifier of the team who owns the case.	Lookup	OwningTeam	False	True	None	False	True	False	False	False	False	False	True	False	False	False	False	False	Owning Team
owninguser	Unique identifier of the user who owns the case.	Lookup	OwningUser	False	True	None	False	True	False	False	False	False	False	True	False	False	False	False	False	Owning User
prioritycode	Priority of the case.	Picklist	PriorityCode	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Priority
productid	Unique identifier of the product associated with the case.	Lookup	ProductId	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Product
productserialnumber	Serial number of the product that is referenced in the case.	String	ProductSerialNumber	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Serial Number
responsiblecontactid	Unique identifier of the contact responsible for resolving the case.	Lookup	ResponsibleContactId	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Responsible Contact
servicestage	The service stage of the incident.	Picklist	ServiceStage	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Service Stage
severitycode	Severity of the case.	Picklist	SeverityCode	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Severity
statecode	Status of the case.	State	StateCode	False	True	SystemRequired	False	True	False	False	False	False	True	True	False	False	True	False	True	Status
statuscode	Reason for the status of the case.	Status	StatusCode	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Status Reason
subjectid	Unique identifier of the subject associated with the case.	Lookup	SubjectId	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Subject
ticketnumber	Auto-generated case number.	String	TicketNumber	False	True	None	True	True	False	False	False	False	True	True	False	False	True	False	True	Case Number
timezoneruleversionnumber	For internal use only.	Integer	TimeZoneRuleVersionNumber	False	True	None	True	True	True	False	False	False	False	True	False	False	False	False	False	Time Zone Rule Version Number
title	Title of the case.	String	Title	False	True	ApplicationRequired	True	True	True	False	False	False	True	True	False	True	True	False	True	Title
transactioncurrencyid	Unique identifier of the currency associated with the incident.	Lookup	TransactionCurrencyId	False	True	None	True	True	True	False	False	False	True	True	False	False	True	False	True	Currency
utcconversiontimezonecode	Time zone code that was in use when the record was created.	Integer	UTCConversionTimeZoneCode	False	True	None	True	True	True	False	False	False	False	True	False	False	False	False	False	UTC Conversion Time Zone Code
versionnumber	Version number of the case.	BigInt	VersionNumber	False	False	None	False	True	False	False	False	False	False	True	False	False	False	False	False	Version Number

Internal Attributes

The following table contains the attributes that are intended for internal use only, if you have the Microsoft Dynamics CRM December 2012 Service Update without Product Updates installed or you have Microsoft Dynamics CRM 2011 Update Rollup 12 installed. For more information, see Updated User Experience for Sales and Service and Product Updates.

Attribute logical name
existingcase
servicestage

One-to-Many Relationships

The following table shows the entities that are the referencing entity in a one-to-many relationship with the incident (case) entity.

Relationship schema name	Referencing entity
incident_activity_parties	activityparty
Incident_ActivityPointers	activitypointer
Incident_Annotation	annotation
Incident_Appointments	appointment
Incident_AsyncOperations	asyncoperation
Incident_BulkDeleteFailures	bulkdeletefailure
incident_connections2	connection
incident_connections1	connection
Incident_DuplicateBaseRecord	duplicaterecord
Incident_DuplicateMatchingRecord	duplicaterecord
Incident_Emails	email
Incident_Faxes	fax
incident_existingcase	incident
Incident_IncidentResolutions	incidentresolution
Incident_Letters	letter
Incident_Phonecalls	phonecall
incident_PostFollows	postfollow
incident_PostRegardings	postregarding
incident_PostRoles	postrole
incident_principalobjectattributeaccess	principalobjectattributeaccess
Incident_ProcessSessions	processsession
Incident_QueueItem	queueitem
Incident_RecurringAppointmentMasters	recurringappointmentmaster
Incident_ServiceAppointments	serviceappointment
Incident_Tasks	task
userentityinstancedata_incident	userentityinstancedata

Many-to-Many Relationships

The following table shows the many-to-many relationships for the incident (case) entity.

Many-to-One Relationships

The following table shows the entities that are the referenced entity in a many-to-one relationship with the incident (case) entity.

Relationship schema name	Referenced entity
incident_customer_accounts	account
business_unit_incidents	businessunit
incident_customer_contacts	contact
contact_as_responsible_contact	contact
contract_cases	contract
contract_detail_cases	contractdetail
incident_existingcase	incident
kbarticle_incidents	kbarticle
owner_incidents	owner
product_incidents	product
subject_incidents	subject
system_user_incidents	systemuser
lk_incidentbase_createdby	systemuser
lk_incidentbase_modifiedby	systemuser
lk_incidentbase_modifiedonbehalfby	systemuser
lk_incidentbase_createdonbehalfby	systemuser
team_incidents	team
TransactionCurrency_Incident	transactioncurrency

See Also

Reference

EntityMetadata
AttributeMetadata
OneToManyRelationshipMetadata
ManyToManyRelationshipMetadata

Concepts

Incident (Case) Entity Messages and Methods
Incident (Case) Entity Privileges

Other Resources

Incident (Case) Entities

Microsoft Dynamics CRM 2011
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