Service entities (contract, incident, knowledge base)


Applies To: Dynamics CRM 2013

The entities described in this section are targeted at the customer service department of an organization.

In This Section

Detect enhanced service capabilities available with product updates

Enhanced service entities

Contract entities

Incident (case) entities

Knowledge base entities

Model your business data

Activity entities

Server-side synchronization entities

Goal management entities

Product catalog entities

Sales literature entities