Model your business data


Applies To: Dynamics CRM 2013

Microsoft Dynamics CRM provides a robust and customizable data model that uses entities to define the data tracked in the system. This section describes the out-of-the-box entities that correspond to the areas shown in the web application. These entities are defined by metadata. For more information about how to customize entities, see Extend the metadata model.

In This Section

Introduction to entities in Microsoft Dynamics CRM 2013

Administration and security entities

Activity feeds entities

Customer entities (account, contact)

Business management entities

Sales entities (lead, opportunity, competitor, quote, order, invoice)

Marketing entities (campaign, list)

Detect enhanced service capabilities available with product updates

Enhanced service entities

Service entities (contract, incident, knowledge base)

Activity entities

Server-side synchronization entities

Goal management entities

Product catalog entities

Sales literature entities

Schedule and appointment entities

Social entities

Template entities

Annotation (note) entity

UserQuery (saved view) entity

Define custom state model transitions

See Also

Software Development Kit for Microsoft Dynamics CRM 2013
Developer tools