Supported web browsers and mobile devices


Applies To: Dynamics CRM 2015

Users can access the Microsoft Dynamics CRM Web application on the most recent versions of the following browsers:

  • Internet Explorer on Windows

  • Firefox on Windows

  • Safari on Mac OS X

  • Chrome on Windows or Google Nexus 10

For more detailed information about supported browsers, see Web application requirements for Microsoft Dynamics CRM.

For a mobile device, such as an iPad or smartphone, the following apps are available:

  • Microsoft Dynamics CRM for iPad

  • Microsoft Dynamics CRM for Windows 8

For more detailed information about supported phones and tablets, see Support for CRM for phones and CRM for tablets.


  • Users who try to view Microsoft Dynamics CRM on an unsupported browser may be redirected to Microsoft Dynamics CRM for phones. This is a basic service that has limited functionality, and isn’t intended to serve as a substitute for the full feature set of Microsoft Dynamics CRM. We recommend that users choose a supported browser or a Microsoft Dynamics CRM app specific to the device.

  • If you have added content to forms or dashboards in an iFrame, you might have implemented security restrictions around certain actions in that content, such as external links. Keep in mind that in Firefox, this security restriction code will likely be unsupported.

Known issues when you run Microsoft Dynamics CRM with certain web browsers

This section describes the known issues when you run Microsoft Dynamics CRM in a web browser.

Limited copy and paste support in Firefox and Chrome

Copy and paste functionality by using the clipboard is not yet fully supported on the Firefox and Chrome web browsers; the Copy a Link button at the top of the page may not function as expected.

You receive an error opening an Excel worksheet when you use Safari

If you export a Microsoft Office Excel worksheet as a Dynamic Worksheet while using Safari, you may receive an error when trying to open the file. To remedy this, right-click the file, choose Get Info, and, under Open With, select Excel.

See Also

Getting started
Key preparation and configuration tasks

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