Error logging for server-side synchronization
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online
In this topic, you will learn about the error logging tasks performed by server-side synchronization. Server-side synchronization generates alerts if an error occurs while processing email. An error is classified based on the nature of the error and on the object the error was encountered for.
The following table shows classification of errors based on the nature of the errors.
The errors are also classified based on the object on which the error is encountered:
Email-level errors. Errors that are specific to an email and prevent processing of an individual email without impacting processing of other emails. Error alerts are displayed in the Alerts section of the email form.
Mailbox-level errors. Errors that are specific to a mailbox and prevent processing of all emails in a mailbox and require corrective action from the respective mailbox owner. Error alerts are displayed in the alerts section of the email form, mailbox owner’s alert wall, and on the Mailbox form.
Profile-level errors. Errors which prevent processing of all emails in one or more mailboxes and require corrective action from the associated email server profile owner. Error alerts are displayed on the alerts section of the email server profile form, alerts wall of the owner of the email server profile, and on the alert walls of the impacted mailbox owners - but no action is required from them.
To know how to view the alerts and the actions you can take on these alerts, see Monitor email processing errors.
Troubleshooting and monitoring server-side synchronization
Set up server-side synchronization of email, appointments, contacts, and tasks
Supported email service configurations for server-side synchronization
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