Recover from Exchange Server failure


Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online


The information provided here is for versions of Dynamics 365 prior to Dynamics 365 (online), version 9.0. For the latest documentation, see Recover from Exchange Server failure.

The process to restore a Microsoft Exchange Server computer that is used by Microsoft Dynamics 365 depends on how that instance of Exchange Server is being used. The only time Microsoft Dynamics 365-related data exists on Exchange Server occurs when you use a forward mailbox with the Microsoft Dynamics CRM Email Router or server-side synchronization. Microsoft Dynamics 365 doesn’t directly use Exchange Server mailboxes.

Restore Exchange Server in a Microsoft Dynamics 365 environment

  1. Restore Exchange Server.

  2. If the Email Router was installed on the computer that is running Exchange Server (not recommended), reinstall the Email Router.

  3. Restore the Microsoft.Crm.Tools.EmailAgent.xml file. By default, this file is located in the C:\Program Files\Microsoft Dynamics 365 Email\Service folder on the computer where the Email Router is installed. If this file isn’t available, you must reconfigure the profiles, settings, users, queue, and forward-mailbox information by running the Email Router Configuration Manager.

For more information about Microsoft Exchange Server 2013 backup and recovery, see Backup, restore, and disaster recovery.

For more information about Microsoft Exchange Server 2010 backup and recovery, see Understanding Backup, Restore and Disaster Recovery.

See Also

Integrate (synchronize) your email system with Microsoft Dynamics 365

© 2017 Microsoft. All rights reserved. Copyright