Set up Dynamics 365 (online) to use Skype or Skype for Business


Applies To: Dynamics 365 (online), Dynamics CRM Online

When you use Skype for Business and Microsoft Dynamics 365 (online), your organization can benefit from these capabilities:

  • Real-time communications with customers, colleagues, and team members without leaving Microsoft Dynamics 365. Click or tap a person’s phone number to call them.

  • Track meetings as Activities in Microsoft Dynamics 365.

  • Get Presence information for members of the same email domain you are signed in with in Skype for Business.

Call a contact with Skype

Set up Skype in Microsoft Dynamics 365 (online)

  1. Verify that IM presence is enabled in Microsoft Dynamics 365. Go to Settings > Administration > System Settings > General tab.

    Set the IM presence option

  2. In System Settings, set the telephony provider to Skype for Business.

    Select Skype or Lync as the provider

  3. Browse to the Office 365 admin center and sign in using Office 365 Global administrator credentials.

  4. On the Office 365 admin center page, click or tap Admin > Skype for Business > organization.

  5. Choose the general tab. Review and set the presence privacy mode.


    Presence information is shown for members of the same email domain you are signed in to with Skype for Business. For example, if you are signed in with, you will see presence for other users.

    Instruct users to add the following as trusted sites in their browser:

    • https://*

    • https://*

    • https://*


  6. Choose the external communications tab. Review and set the external access and public IM connectivity settings.

    Lync admin center external communications settings

Tracking Skype

Now that Skype is setup, your Skype calls are tracked as activities.

Lync calls tracked as activities

See Also

Help & Training: Set up Microsoft Dynamics 365 to make calls with Skype or Skype for Business
Skype for Business and Skype integration with Microsoft Dynamics 365
Skype for Business help

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