About Dynamics CRM Product Integration
This topic provides general information about integrating products in Microsoft Dynamics CRM with items in Microsoft Dynamics NAV.
You can only synchronize data from an item or resource in Microsoft Dynamics NAV to a product in Microsoft Dynamics CRM.
When you create and synchronize products in Microsoft Dynamics CRM, three entities are affected: Product, Price List, and Product Price Level.
When you synchronize a product with an item or resource, the unit of measure of the item or resource is also synchronized with unit group in Microsoft Dynamics CRM.
Microsoft Dynamics NAV tries to match the unit of measure code in Microsoft Dynamics NAV with a unit of measure name in Microsoft Dynamics CRM, where the parent unit group has the name "NAV" [NAVUnitOfMeasureCode]. If a match is not found, a synchronization error occurs.
The product synchronization does not enforce that a coupling exists on a unit of measure.
When setting up a coupling, you cannot create a new product in Microsoft Dynamics CRM that has previously been created from Microsoft Dynamics NAV.