Add action calls to an event


Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

You can add multiple action calls to an event, and the action calls will be executed in the order that is defined in the Order field of the event definition. To do so:

  1. Sign in to Microsoft Dynamics 365.

  2.  Go to Settings > Unified Service Desk.

  3. Click Events.

  4. On the events list page, click the name of the event in the Name column that you want to add the action call to. This opens the event page.

  5. On the event page, under the Active Actions area, click + to add action calls.

    Add action call to an event

  6. A search box appears where you can search for the action call that you want to add to the event, if you want to create a new action call. After you search and select the required action call, it appears under the Active Actions area.

  7. Perform steps 5 and 6 for each action call you want to add.

  8. If you have added multiple action calls, double-click on each of the added action call record, specify the Order value, and then save the action call record. The order values are updated in the Active Actions area.

    Action calls added to the event

  9. Click Save.

See Also

Action calls
Manage hosted controls, actions, and events

Unified Service Desk 2.0

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