Get started with configuring your agent application


Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

This section provides information on how to perform various tasks in Unified Service Desk to configure your agent application.

Unified Service Desk uses the Microsoft Dynamics 365 security model to govern access to the entities and configuration data. You can also create configurations in Unified Service Desk to group entities, and assign them to users to ensure that they can access only the entities within the assigned configuration. More information: TechNet: Security in Unified Service Desk 

In This Section

Manage hosted controls, actions, and events

Configure toolbars in your application

Configure session information

Configure and manage agent scripts

Customize the appearance of your application

Add multilanguage support for your agent applications

Configure Unified Service Desk to use Dynamics 365 or Parature knowledge


Hosted control types and action/event reference

TechNet: Manage Options for Unified Service Desk

TechNet: Unified Service Desk Administration Guide

Core concepts for configuring Unified Service Desk

Learn to use Unified Service Desk

Unified Service Desk configuration walkthroughs

Unified Service Desk 2.0

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