Use custom panel types and panel layouts in Unified Service Desk

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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

This section provides you with information on how to customize your agent desktop using custom panel types and custom panel layouts in Unified Service Desk. The topics in this section assume the reader has advanced knowledge about scripting and XAML.

In This Section

Create a custom panel type

Create a custom panel layout

Keyboard shortcuts for panels

Display hosted controls in the custom panel layout

Move hosted controls between panels at runtime

Reference

XAML Overview

Panels, panel types, and panel layouts in Unified Service Desk

Unified Service Desk 2.0

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