About administering your account
As an administrator of Microsoft Office 365 for professionals and small businesses, you can use the Admin Overview page to manage settings for your company, user accounts, and the services to which your company is subscribed. To access this page, click Admin in the header. From this page you can:
Create and manage users and groups.
Manage the services your company subscribes to, such as SharePoint Online and Microsoft Exchange Online.
Manage the billing and payment details for your account.
Get support for a technical issue or an issue with your subscription, and access Help.
This topic describes administrator tasks for Office 365. For information about administrator roles and permissions for other services in Office 365 such as Microsoft Exchange Online, SharePoint Online, and Lync Online, see the wiki article Permissions in Office 365 FAQ.
Administrative skills and tasks
Administrators manage different aspects of the Office 365 service, such as creating and editing users, support issues, and billing. In addition to performing tasks specific to Office 365, we recommend that all administrators have experience in the following areas:
Knowledge of the organization’s IT environment, network, and Internet connectivity
Experience supporting and administering operating systems and applications for personal computers
Experience providing user assistance or training
Ability to troubleshoot user issues
The following are examples of potential administrator responsibilities:
Create, change, or delete user accounts
Monitor service licenses and service health
Resolve user issues with email and SharePoint Online services
Manage sites and site collections
Pay subscription fees
Migrate from the existing company environment to Office 365
Train and support workers on how to use Office 365
Escalate issues to Office 365 Support