Troubleshoot the Gateway

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Follow these steps to troubleshoot your System Center Advisor gateway.

  1. Ensure the Advisor gateway is running.

    To check if the gateway service is running, start the Services console (type services.msc at the Run prompt on the Start menu). Find the System Center Advisor Gateway. If this service is stopped, restart it.

  2. Check your internet connectivity.

    See Diagnosing Connection Problems with System Center Advisor for more information.

  3. Check the gateway service:

    • The following steps require the use of the Advisor PowerShell cmdlets. To enable the cmdlets, run the following at a PowerShell command prompt:

      Add-pssnapin microsoftadvisorsnapin

    • Test the connectivity between the gateway and the System Center Advisor service. To do this, run the Test-SCAdvisorGatewayConnectivity PowerShell cmdlet.

      If the cmdlet fails, see the solution for event ID 11005 in Gateway Event Messages.

    • Check the gateway settings. To do this, run the Get-SCAdvisorGatewaySetting PowerShell cmdlet and review the information returned.

      If the proxy server is incorrect, follow the steps in Configure Proxy Settings for the Gateway to change it.

      If the gateway port is incorrect, follow the steps in Change the Port Number for the Advisor Gateway to change it.

      If the gateway upload frequency is incorrect, see the solution for event ID 11010 in Agent Event Messages.

    • Check the Service Principle Name (SPN). See Service Principal Name (SPN) and System Center Advisor for more information.

    • Test uploading data to the Advisor service. To do this, run the Send-SCAdvisorGatewayData PowerShell cmdlet.

      Check the event logs for new event ID 11002. (To view the event log, type eventvwr at the Run prompt on the Start menu, and then select Application and Services Logs -> Advisor Gateway.) If you see this event, see the solution for event IDs 11002 and 11003 in Gateway Event Messages.

    • Test receiving data from the Advisor service. To do this, run the Receive-SCAdvisorGatewayData PowerShell cmdlet.

      Check the event logs for new event ID 11003. (To view the event log, type eventvwr at the Run prompt on the Start menu, and then select Application and Services Logs -> Advisor Gateway.) If you see this event, see the solution for event IDs 11002 and 11003 in Gateway Event Messages.

  4. Check the gateway event log. See Gateway Event Messages for more information.

  5. If you have recently fixed a gateway non-reporting issue, wait up to 24 hours to check the updates.

  6. If you still cannot fix your gateway issue, Contact Microsoft Help and Support.