CRMIncident.Create Method

The Create method creates a new incident.

Syntax

[Visual Basic .NET]
Public Function Create(
  ByVal Caller As CUserAuth,
  ByVal IncidentXML As String
) As String
[C#]
public string Create(
  CUserAuth  Caller,
  string  IncidentXML
);
[C++]
public: String* Create(
  CUserAuth*  Caller,
  String*  IncidentXML
);

Parameters

Caller

Specifies the identity of the caller. To perform this action, the caller must have the prvCreateIncident privilege. See CUserAuth.

IncidentXML

Specifies an XML string containing the incident information. The XML schema is described by incident.xsd.

Return Value

Returns a String type that specifies the ID of the new incident.

Remarks

If there is an error, SOAP throws an exception and the error message is reported in System.Web.Services.Protocols.SoapException.Detail.OuterXml.

All IDs passed to the platform are GUIDs wrapped in braces. For example: {6522D89A-A752-4455-A2B0-51494C6957C3}

Example

[C#]
// strServer should be set with the name of the platform Web server
string strServer = "mystrServername";

// virtualDirectory should be set with the name of the Microsoft CRM
// virtual directory on the platform Web server
string virtualDirectory = "mscrmservices";
string strDir = "https://" + strServer + "/" + virtualDirectory + "/";

// BizUser proxy object
Microsoft.Crm.Platform.Proxy.BizUser bizUser = new Microsoft.Crm.Platform.Proxy.BizUser ();
bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials;
bizUser.Url = strDir + "BizUser.srf";

// CRMIncident proxy object
Microsoft.Crm.Platform.Proxy.CRMIncident  incident = new Microsoft.Crm.Platform.Proxy.CRMIncident();
incident.Credentials = System.Net.CredentialCache.DefaultCredentials;
incident.Url = strDir + "CRMIncident.srf";
string strErrorMsg;
string strIncidentXml;
string strIncidentId;
string strAccountId = "{3E24E79C-7EC5-4473-95FF-7E46FEBB534B}";
string strCustomerId = "{ECF99EF1-3858-4E06-ABD9-EBFE526BF9FF}";

try
{
   Microsoft.Crm.Platform.Proxy.CUserAuth userAuth = bizUser.WhoAmI();

   // Set up the XML string for the new incident
   strIncidentXml = "<incident>";
   strIncidentXml += "<title>Incident 1</title>";
   strIncidentXml += "<accountid>" + strAccountId +"</accountid>";
   strIncidentXml += "<ownerid type=\"" + Microsoft.Crm.Platform.Types.ObjectType.otSystemUser.ToString() +"\">";
   strIncidentXml += userAuth.UserId + "</ownerid>";
   strIncidentXml += "<customerid type=/"" + Microsoft.CRM.Flags.ObjectType.otSystemUser.ToString() +"/">";
   strIncidentXml += strCustomerId + "</ownerid>";
   strIncidentXml += "</incident>";

   // Create an incident
   strIncidentId = incident.Create(userAuth, strIncidentXml
}
catch (System.Web.Services.Protocols.SoapException err)
{
   // Process the platform error here
   strErrorMsg = ("ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source );
}
catch (Exception err)
{
   // Process other errors here
   strErrorMsg = ("ErrorMessage: " + err.Message );
}

Requirements

Namespace: Microsoft.Crm.Platform.Proxy

Assembly: Microsoft.Crm.Platform.Proxy.dll

See Also

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