Walkthrough: Author an IM Agent for Information Access
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This topic demonstrates how the instant messaging (IM) capabilities of communications workflow activities are used to create an IM agent for basic information access, including:
Recognizing main menu choices
Handling main menu choices
Transferring a caller to a department contact
See the prerequisites list in Walkthrough: Debugging a Communications Workflow Application.
Beginning the Walkthrough
The procedures for creating the walkthrough build sequentially. The sequence in which you perform the procedures is important. The following steps list the suggested order.