Typical Uses of UCMA 2.0 Core SDK
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You can use Microsoft Unified Communications Managed API 2.0 Core SDK to create a wide variety of applications. For information about types of applications, see Trusted Applications.
Contact center, Helpdesk, and Outbound campaigns
Route incoming communications to available agents with matching skills.
Use Enhanced Presence in Informal Agent switch-boarding (skills-based routing).
Create multimodal helpdesk scenarios, such as back-to-back user agent.
Notification Systems: Phone Alerts and IM Broadcast
- Promptly react to change by fanning out alerts in a timely manner to a large number of targets or by reaching out to key stakeholders using the most appropriate modality.
Enterprise-wide Instant Messaging robots (IM Bots) and Interactive Voice Response systems
Create query-response bots for information access.
Create an interactive voice response (IVR) application to collect customer data.
Create a Music on Hold server.
Create a Personal Virtual Assistant.
Create a conference-bridging application.
Create an application that records conference calls to archive proceedings of the conference.
Schedule, retrieve, and manage conferences.
Create a Web client or emulate similar Office Communicator-like functionalities for Web conferencing, Presence, and contacts and group management.
Create a Web service, such as a Web conference scheduling service or third-party call controller application.
- Test your application by using UCMA 2.0 Core SDK to emulate thousands of clients that simultaneously interact with your middle-tier application under application-specific performance and stress conditions.