How to Test Auto Attendant Functionality with the Unified Messaging Test Phone
Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
Applies to: Exchange Server 2007, Exchange Server 2007 SP1
This topic explains how to use the Exchange UM Test Phone application to test auto attendant functionality. The Exchange UM Test Phone application enables you to test the functionality of specific Unified Messaging features, such as the UM auto attendants that are created and configured with Unified Messaging.
Before You Begin
Before you perform these procedures, confirm the following:
A valid Exchange recipient mailbox has been created and enabled for Unified Messaging
A valid UM dial plan has been created.
A valid UM IP gateway has been created.
A valid UM hunt group has been created.
A valid UM mailbox policy has been created.
The UM server has been added to a UM dial plan.
The UM Test Phone application has been installed and correctly configured.
For more information about how to set up and configure the UM Test Phone application, see How to Set Up the Unified Messaging Test Phone.
To test a Unified Messaging auto attendant
Open the Exchange UM Test Phone application by double-clicking ExchangeUMTestPhone.exe.
From the Tools menu, click Setup.
In Diversion settings, select the Diversion option, enter the auto attendant's number in the Number field, and then click OK.
Enter the telephone number that you are using to connect to the UM server. This number is the pilot number of the UM hunt group. Alternatively, you can leave this field empty.
Click Make call to place the call to the auto attendant.
In auto attendant mode, the Exchange UM Test Phone application sends the extension number for the user.
Follow the voice prompts.
In the user interface for the Exchange UM Test Phone application, click Hang Up to disconnect the call after you complete your call.
For More Information
For more information about the Exchange UM Test Phone, see Testing a Unified Messaging Server with the Unified Messaging Test Phone.
For more information about how to test Unified Messaging server functionality, see Testing Unified Messaging Server Functionality.