Unified Messaging Voice and Fax Call Processing
Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3
Incoming voice and fax messages are received by your organization's telephony network and then passed to a Microsoft Exchange Server 2007 Unified Messaging server that handles and routes the incoming call. This topic discusses the message flow for incoming voice and fax messages that are received by a Unified Messaging server.
Voice and Fax Incoming Messages
Voice and fax calls that come in to an Exchange 2007 organization can be received from users who are inside or outside the organization. When a caller places a call to a UM-enabled user's telephone extension and the user is unavailable to answer the call, the Private Branch eXchange (PBX) forwards or routes the incoming call to an IP gateway and then to the Unified Messaging server. In a Unified Messaging system that uses an IP PBX, the IP PBX forwards the incoming message to the Unified Messaging server. The IP gateway or the IP PBX translates or converts the incoming stream into a VoIP protocol such as the Session Initiation Protocol (SIP) for incoming voice messages or the T.38 protocol for incoming fax messages. The stream of IP data is then passed on to the Unified Messaging server. After the Unified Messaging server receives the call, the Unified Messaging server processes the message and determines how to route the message.
Figure 1 illustrates how incoming voice and fax messages flow in an Exchange 2007 organization.
Figure 1 The flow of incoming voice and fax messages in an Exchange 2007 organization
For More Information
For more information about the different types of messages that an Exchange 2007 Unified Messaging server handles, see Overview of the Unified Messaging Call Processing.
For more information about Outlook Voice Access message flow, see Unified Messaging Outlook Voice Access Call Processing.
For more information about Play on Phone message flow, see Unified Messaging Play on Phone Call Processing.
For more information about auto attendant message flow, see Unified Messaging Auto Attendant Call Processing.