Public Folder Issues

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007, Exchange Server 2007 SP1

The topics in this section help you troubleshoot problems that you may have with public folders in Microsoft Exchange Server 2007.

For information about how to resolve issues with public folders, see the following topics:

Before you troubleshoot, it is highly recommended that you run the Microsoft Exchange Server Best Practices Analyzer Tool in your environment. The following items are examples of the specific public folder configurations that the Exchange Server Best Practices Analyzer provides information about:

  • Size and location of the public folder store database

  • Public folder stores that do not have an e-mail address

  • Public folder database tree assignments

  • Registry values:

    • Aging Clean Interval

    • Background Cleanup

    • Minimum Runtime

    • Replication Expiry

    • Replication Folder Conflict Age Limit

    • Replication Folder Tombstone Age Limit

    • Preferred Backfill Source

  • Tracking of duplicate registry values

  • Content indexing configurations

  • Permissions on top-level hierarchy (TLH)

  • Configurations for deleted item retention

  • Configurations for the offline address book

  • Configurations for the public folder hierarchy

For More Information

For more information about the Exchange Server Best Practices Analyzer, see Using the Toolbox.

To learn more about public folders in Exchange 2007, see Managing Public Folders.