Trend Micro ServerProtect for Microsoft Windows is stopped

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at]  

Topic Last Modified: 2005-11-18

The Microsoft® Exchange Server Analyzer Tool queries the Win32_Service Microsoft Windows® Management Instrumentation (WMI) class to determine the value of the Started key for the SpntSvc service. The SpntSvc service is installed by ServerProtect for Microsoft Windows, which is a Trend Micro product. A value of True for the Started key indicates the service is running, and a value of False indicates the service is not running. If the Exchange Server Analyzer finds the SpntSvc service is not started, a warning is displayed.

ServerProtect for Microsoft Windows provides file system-based antivirus scanning for servers, including detection and removal of viruses in real time.

To start the SpntSvc service

  1. Open the Services MMC snap-in.

  2. Right-click ServerProtect Server service, and then click Properties.

  3. On the General tab of the ServerProtect Server property page, make sure the Start-up type is set to Automatic. If it is not, set it to Automatic, click Apply, and then click OK.

  4. Right-click ServerProtect Server service, and then click Start.

  5. Close the Services snap-in.

For more information about using antivirus software with Exchange Server, see the following Microsoft Knowledge Base articles:

For a list of third-party antivirus software that is available for Exchange Server, see the Exchange Server Partners: Antivirus Web site (