Exchange Server 5.5 is not running the latest Service Pack

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at]  

Topic Last Modified: 2005-11-18

The Microsoft® Exchange Server Analyzer Tool queries the Active Directory® directory service to determine the value of the versionNumber attribute for each Exchange Server object. The versionNumber attribute represents the version of Exchange Server that is running on the computer.

The Exchange Server Analyzer also queries the CIM_Datafile Microsoft Windows® Management Instrumentation (WMI) class to determine the value of the Version key for the STORE.EXE process. If the Exchange Server Analyzer determines that the Version key for STORE.EXE has a value greater than 1959, but less than 2653, a warning is displayed. This indicates that the computer is running Exchange Server 5.5 pre-Service Pack 4.

This warning indicates that the Exchange Server computer is not running the latest available code for the version of Exchange running on the computer.

To correct this warning

  1. Download Exchange Server 5.5 Service Pack 4 (

  2. Download the latest update (May 2004) for Exchange Server 5.5 from the Microsoft Download Center (

  3. Review the information about this update by reading the Microsoft Knowledge Base article 841765, "May 2004 Update Rollup for Exchange Server 5.5" (

  4. Take a complete backup of the Exchange Server computer.

  5. Apply Exchange Server 5.5 Service Pack 4.

  6. Apply the May 2004 update.

For more information about installing this and other Exchange Server updates, see the Microsoft Knowledge Base article 328839, "How to apply Exchange service packs and hotfixes" (