An error occurred while writing to the database log file of the database


Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.


Product Name


Product Version

8.0 (Exchange Server 2007)

Event ID


Event Source


Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

An error occurred while writing to the database log file of the database. Attempting to stop the Microsoft Exchange Information Store service.


This Error event indicates that insufficient permissions, low disk space, or a possible memory leak caused a failure to write to the database transaction log file.

User Action

To resolve this error, perform one or more of the following:

  • Check the file permissions and attributes on the Exchange transaction logs for the database identified in the error text.

  • Verify that none of the log files are hidden or read-only, and that the Exchange server service account has full access to the log files.

  • Check the amount of available disk space.

  • Verify that there is no memory leak. For methods of detecting a memory leak, see Microsoft Knowledge Base article 130926, Using Performance Monitor to Identify a Pool Leak.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.