• Article

The log disk is full

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9504

Event Source

MSExchangeIS*

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

The log disk is full. Free up disk space and remount database if needed.

Explanation

This event indicates that the disk drive that contains transaction log files has run out of available free space. When the event occurs, the affected storage group automatically goes offline and all databases in the storage group dismount.

User Action

To resolve the issue, follow one or more of these steps:

  • Free disk space on the log drive. Run Eseutil /R against the database or databases in the storage group. If the database is in a clean shutdown state and you have a backup copy of the log files, you can remove the log files from the disk. Then try to remount the database in the storage group.

    Important   Do not delete log files if the database is in a dirty shutdown state.

  • If you cannot determine what files to remove, run the Database Recovery Management tool. This tool is part of the Exchange Troubleshooting Assistant that can be found in the Toolbox of the Exchange Management Console.

  • Look for related ESE events in the Application log. The related ESE events will give you the specific reasons and detailed error information to help you resolve this problem.

  • If the issue persists, contact Microsoft Customer Support. For information about how to contact support, visit Microsoft Help and Support.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.