• Article

No route for this public folder hierarchy has been created in the routing tables

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

5010

Event Source

MSExchangeTransport

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

No route for this public folder hierarchy has been created in the routing tables. Recipients will not be routed to this public folder.

Explanation

This Warning event indicates that the Microsoft Exchange Server 2007 transport routing engine could not calculate the route to the specified public folder hierarchy. Therefore, routing is unable to deliver messages to this public folder hierarchy. Public folders are stored on Mailbox servers. For more information, see Managing Public Folders.

This warning may be caused by one of the following:

  • No route to the store that hosts the public folder hierarchy exists.

  • The server on which this event appears has not yet received configuration updates because of Active Directory directory service replication latencies.

  • The public folder hierarchy is misconfigured.

User Action

To resolve this error, do one or more of the following:

  • Use the Get-PublicFolderDatabase cmdlet in the Exchange Management Shell to verify that at least one database that hosts the public folder hierarchy exists.

  • Verify the configuration of the public folder hierarchy.

  • Take no action. The messages will be routed to the Unreachable queue and delivery will be retried when routing configuration changes.

  • If you have been granted the correct permissions, you can force Active Directory replication to occur immediately. An Active Directory notification will cause the routing tables to be updated, and any affected messages in the Unreachable queue will be resubmitted and routed to the destination server.

  • Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

  • If the recommended steps do not resolve this error, contact Microsoft Customer Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.