The delivery of a message sent by the public folder failed


Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.


Product Name


Product Version

8.0 (Exchange Server 2007)

Event ID


Event Source


Alert Type


MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

The delivery of a message sent by the public folder failed. The non-delivery report (NDR) was deleted.


This Error event indicates that a non-delivery report (NDR) was sent to a public folder and that the NDR was deleted. This error may be caused by one of the following:

  • The Error event was sent on behalf of a public folder.

  • Sending copies of Delivery Status Notifications (DSNs) to a public folder.

  • Public folder replication problems.

User Action

To resolve this error, follow one or more of these steps:

  • Review the event description of this event. The event description contains information about which folder has a problem. Verify that the folder settings are correct.

  • Review the Application log for related entries that might provide more information about this issue.

  • Check replication status and DSN settings for the public folder.

  • If the problem persists, contact Microsoft Product Support Services. For more information about how to contact support, visit Microsoft Help and Support.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.