The Microsoft Exchange Mail Submission service (MSExchangeMailSubmission) isn't running.


Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2011-08-02

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.


Product Name


Product Version

14.0 (Exchange 2010)



Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Mail Submission

Rule Name

The Microsoft Exchange Mail Submission service (MSExchangeMailSubmission) isn't running.


This Error event indicates that the Microsoft Exchange Mail Submission service is not running. The Microsoft Exchange Mail Submission service submits messages from the Mailbox server to Microsoft Exchange Server 2010 Hub Transport servers. This service is dependent upon the Microsoft Exchange Active Directory Topology service.

This Error typically occurs when the .NET components try to verify a CRL distribution point. If the server that is hosting the CRL distribution points does not have connectivity to the Internet, or if the verification process takes too long, a time-out error occurs and prevents the Exchange Mail Submission service from starting.

User Action

To resolve this error do one or more of the following:

  • Try to manually start the Microsoft Exchange Mail Submission service in the Services console.

  • You may have to modify the configuration file. The configuration file for Mail Submission service should exist under the
    Microsoft\Exchange Server\Bin folder. The file is named
    MSExchangeMailSubmission.exe.config. You must modify the existing file by adding the following line to the runtime options section in the file:

    <generatePublisherEvidence enabled="false"/>

    After you add this entry, the runtime options section resembles
    the following example:

    <configuration> <runtime>
    <generatePublisherEvidence enabled="false"/>
    <Other entries>
    </runtime> </configuration>
  • Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • Review the Operations Console in Operations Manager for detailed information about the cause of this alert. For more information, see the "Introduction" section in this topic.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.