The World Wide Web Publishing Service (W3Svc) isn't running


Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2011-08-02

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.


Product Name


Product Version

14.0 (Exchange 2010)

Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Common Components/Internal Role Services Monitoring

Rule Name

The World Wide Web Publishing Service (W3Svc) isn't running.


This Error event indicates that the World Wide Web Publishing Service (W3Svc) is not running.

User Action

To resolve this problem, start the World Wide Web Publishing Service. To do this, follow these steps.

Start the World Wide Web Publishing Service

  1. Click Start, click Run, type services.msc, and then click OK.

  2. In Services, locate the World Wide Web Publishing Service service in the details pane.

  3. Right-click the service, and then click Start.

Here are some recommended next steps to learn more about this alert:

  • Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the cause of this error.

  • Review Operations Manager for detailed information about the cause of this problem. For more information, see the "Introduction" section in this article.

  • Make sure that the other required Exchange 2010 services are running. Review the CAS Active Alerts view to determine whether any alerts that are related to stopped services are logged on the CAS server.

  • Resolve the problem by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. On this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base and posting a question on the Exchange Server forums. Or, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Customer Support Services, make sure that you review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.