Critical state of this rule indicates that the Word Automation Services is not running when it should be running (SharePoint Server 2010)
Applies to: SharePoint Server 2010
Rule Name: Critical state of this rule indicates that the Word Automation Services is not running when it should be running.
Summary: Word Automation Services uses a timer job to pull conversion items from the Word Automation Services database and then assign those conversion items to individual application servers. If the timer job does not run, conversion items cannot start to convert.
Cause: The Word Automation Services timer job is not enabled.
Resolution: Enable the timer job by using the Central Administration Web site
Verify that the user account that is performing this procedure is a member of the Farm Administrators SharePoint group.
On the home page of the Central Administration Web site, click Monitoring.
Click Review Job definitions.
Click Word Automation Services Timer Job.
Resolution: Enable the timer job by using Windows PowerShell
Verify that you meet the following minimum requirements: See Add-SPShellAdmin.
On the Start menu, click All Programs.
Click Microsoft SharePoint 2010 Products.
Click SharePoint 2010 Management Shell.
At the Windows PowerShell command prompt, type the following command:
Enable-SPTimerJob 'Word Automation Services'
For more information, see Enable-SPTimerJob.
Resolution: Verify that the Word Automation Services service is provisioned correctly
- To verify that the Word Automation Services service is provisioned correctly, see Configuring Word Automation Services for Development.
Resolution: See other troubleshooting information
- For additional troubleshooting steps, see Word Automation Services Troubleshooting (SharePoint Server 2010).