Response Groups

 

Topic Last Modified: 2012-10-18

Common issues and tasks related to response groups in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.

Common issues Common tasks

Agent Not Receiving Response Group Calls

Find Out That You’ve Been Added to a Response Group at http://go.microsoft.com/fwlink/p/?LinkId=212161

Agent Received Incomplete or Missing Call Context

View Your Response Groups at http://go.microsoft.com/fwlink/p/?LinkId=212162

Agent Received a Response Group Call That Suddenly Stopped Ringing

Answer a Call at http://go.microsoft.com/fwlink/p/?LinkId=212163

Agent Unable to Add IM to an Anonymous Response Group Conversation

Sign In to a Formal Group at http://go.microsoft.com/fwlink/p/?LinkId=212164

Agent Unable to Sign In to a Formal Group

Add Instant Messaging to a Call at http://go.microsoft.com/fwlink/p/?LinkId=212165

Agent Unable to See Some Response Groups

Add Video to a Call at http://go.microsoft.com/fwlink/p/?LinkId=212166

DTMF Tone Not Detected

Make a Call on Behalf of a Response Group at http://go.microsoft.com/fwlink/p/?LinkId=212167

Response Group Call Unanswered

Redirect a Response Group Call at http://go.microsoft.com/fwlink/p/?LinkId=212168

Unable to Find the Response Group

Transfer a Response Group Call at http://go.microsoft.com/fwlink/p/?LinkId=212169

Unable to Share a Desktop or Start a Meeting with a Response Group

Voice Response Not Recognized by a Response Group