Response Groups


Topic Last Modified: 2012-10-18

Common issues and tasks related to response groups in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.

Common issues Common tasks

Agent Not Receiving Response Group Calls

Find Out That You’ve Been Added to a Response Group at

Agent Received Incomplete or Missing Call Context

View Your Response Groups at

Agent Received a Response Group Call That Suddenly Stopped Ringing

Answer a Call at

Agent Unable to Add IM to an Anonymous Response Group Conversation

Sign In to a Formal Group at

Agent Unable to Sign In to a Formal Group

Add Instant Messaging to a Call at

Agent Unable to See Some Response Groups

Add Video to a Call at

DTMF Tone Not Detected

Make a Call on Behalf of a Response Group at

Response Group Call Unanswered

Redirect a Response Group Call at

Unable to Find the Response Group

Transfer a Response Group Call at

Unable to Share a Desktop or Start a Meeting with a Response Group

Voice Response Not Recognized by a Response Group