Operations Guide for the System Center Cloud Services Process Pack

Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager

Welcome to the Operations Guide for Microsoft System Center Cloud Services Process Pack. This guide provides procedures for tasks that users perform to create service requests using the Microsoft System Center Service Manager Self-Service Portal.

When a service request is submitted, a unique service request number will be generated to identify the service request created.

The types of service requests include:

  • Tenant Registration Requests

  • Tenant Update Registration Requests

  • Cloud Resources Subscription Requests

  • Cloud Resources Update Subscription Requests

  • Virtual Machine Requests

  • Virtual Machine Update Requests

  • Tenant Registration Cancellation Requests

  • Cloud Resources Subscription Cancellation Requests

  • Service Requests

Published Cloud Services Request Offerings are displayed on the Service Manager Self-Service Portal home page. To view the service requests that are available to you, go to the Self-Service Portal, and then click List view.

Cloud Services Terminology

The following terms are used when describing concepts and actions related to the Cloud Services Process Pack.


An organization that consumes cloud computing resources from a service provider but is ultimately responsible for the data stored in or transferred by the cloud resources.

Cloud Resources

Cloud resources are logical groupings of System Center 2012 – Virtual Machine Manager (VMM) resources including virtual machine templates and quotas, such as storage and memory. Each cloud resource includes a single VMM user role, users that belong to the VMM role and a VMM cloud. The assigned VMM user role can be used to access a cloud configured for a particular cloud resource. These groupings allow cloud resource subscription users to request virtual machines in assigned cloud resources in System Center 2012 – Virtual Machine Manager (VMM).

Cloud Resources Subscription

Cloud Resources Subscriptions provide the ability for Service Providers to make cloud resources available to Service Manager Self-Service Portal users.

Request Offering

A request offering is a catalog item that describes the item, assistance, or available action. Request offerings become available to Self-Service Portal users when the offerings are published.

For additional information about request offerings and an overview of the service catalog, see http://go.microsoft.com/fwlink/p/?LinkId=232694.