Back Up the Encryption Key in Service Manager 2010 SP1

Applies To: System Center Service Manager 2010 SP1

Your disaster recovery strategy depends on you backing up the encryption key as soon as you complete the Service Manager installation. After you back up the encryption keys and store them in a safe location, you can recover from software or hardware failures on the Service Manager management server, data warehouse management servers, and Self-Service Portal. Use the Encryption Key Backup or Restore Wizard to back up encryption keys on the management servers and Self-Service Portal. This wizard is located on the Service Manager installation media in the Tools\SecureStorageBackup folder.


In this release, the wizard contains references to Operations Manager. This issue will be resolved in a future release.

To back up the encryption key

  1. Log on to the computer that hosts the Service Manager management server, data warehouse management server, or Self-Service Portal by using an account that is a member of the Administrators group.

  2. In Windows Explorer, open the Tools\SecureStorageBackup folder on the installation media.

  3. Double-click the SecureStorageBackup.exe file to start the Encryption Key Backup or Restore Wizard.

  4. On the Introduction page, click Next.

  5. On the Backup or Restore? page, select Backup the Encryption Key, and then click Next.

  6. On the Provide a Location page, type the path and file name for the encryption key. For example, if you want to specify the filename SMBackupkey.bin for the encryption key on the MyServer server in the Backup folder share, type \\MyServer\Backup\SMBackupkey.bin, and then click Next.

  7. On the Provide a Password page, type a password that contains at least eight characters in the Password box. In the Confirm Password box, retype the same password, and then click Next.


    Recovery of the password is not possible if the password is lost or forgotten.

  8. After you receive the message Secure Storage Backup Complete, click Finish.

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