How to Restore the Service Manager Encryption Key


Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

You can use the following procedure to restore the encryption keys before you run Setup.exe to restore a part of System Center 2012 – Service Manager.

To restore the encryption key

  1. Log on to the computer that will host the Service Manager part that you are attempting to recover by using an account that is a member of the Administrators group. For example, log on to the computer that will host the Service Manager or data warehouse management servers.

  2. In Windows Explorer, open the Tools\SecureStorageBackup folder on the installation media.

  3. Right-click SecureStorageBackup.exe then click Run as administrator to start the Encryption Key Backup or Restore Wizard.


    In this release, the wizard contains references to “Operations Manager.” This issue will be resolved in a future release.

  4. On the Introduction page, click Next.

  5. On the Backup or Restore? page, select Restore the Encryption Key, and then click Next.

  6. On the Provide a Location page, type the path and file name for the encryption key. For example, if you want to specify the file name SMBackupkey.bin for the encryption key on the server MyServer in the Backup shared folder, type \\MyServer\Backup\SMBackupkey.bin, and then click Next.

  7. On the Provide a Password page, type the password that you used to back up the encryption key in the Password box. In the Confirm Password box, reenter the same password, and then click Next.

  8. After you receive the message, “Secure Storage Key Restore Complete,” click Finish.