Configuring Service Level Management in System Center 2012 - Service Manager
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
This section provides an overview of how to configure service level management in System Center 2012 – Service Manager. This section also contains procedures that cover service level management configuration scenarios.
Configuring Service Level Management Topics
About Service Level Management
Provides an overview of how to configure service level management.
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Describes how to create a calendar item used by a service level objective.
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Describes how to edit a calendar item used by a service level objective.
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Describes how to create a service level metric used by a service level objective.
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Describes how to edit a service level metric used by a service level objective.
How to Modify an SLA Metric View
Describes how to modify a SLA metric view to customize for your preference.
How to Create a Service Level Objective
Describes how to create a service level objective used by incidents and service requests to measure their timeliness.
How to Edit a Service Level Objective
Describes how to edit a service level objective used by incidents and service requests to measure their timeliness.
How to View SLA Information in an Incident Form
Describes how to view incident SLA information to determine whether the incidents are near breaching or have already breached.
How to Review Incidents with SLA Information
Describes how to view incidents that have a service level objective associated with them.
How to Send SLA Notification Information to the Assigned-To User
Describes how to send periodic notifications to analysts responsible for incidents when each incident is within the warning period of its service level objective.
How to Reactivate Incidents with SLA Information
Describes how to reactivate resolved incidents that have an associated service level objective.
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