How to Link an Open Incident to a Parent Incident

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

The help desk analyst XE "Release Manager" can link open incidents to a parent incident or remove links using the following procedures.

To link open incidents to a parent incident

1. In the Service Manager console, open the Work Items workspace, and in the Work Items pane, expand Incident Management.

2. Select any incident view that contains one or more incidents that you want to link to a parent incident.

3. Select one or more incidents, and in the Tasks pane, click Link/Unlink to Existing Parent Incident, and then in the submenu, click Link.

4. In the Link to parent incident dialog box, click Link.

5. In the Select Parent Incident dialog box, select the parent incident that you want to link the open incident to, and then click OK to create the link and close the Select Parent Incident dialog box.

To remove links between child incidents and the parent incident

1. In the Service Manager console, open the Work Items workspace, and in the Work Items pane, expand Incident Management.

2. Select any incident view that contains one or more incidents that you want to unlink from the parent incident.

3. Select one or more incidents, and in the Tasks pane, click Link/Unlink to Existing Parent Incident, and then in the submenu, click Unlink.

4. In the Unlink confirmation dialog box, click Yes.

See Also

Combining Incidents into Parent-Child Groups