How to Install an Additional Management Server in the Production Service Manager Management Group


Updated: May 13, 2016

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager

The following procedure shows how to install an additional management server. You must deploy the initial Service Manager management server and Service Manager Database before deploying an additional management server.


You must be a member of the Service Manager Administrators user role in order to install an additional Service Manager management server.

In Service Manager 2010, when you install a secondary management server, data retention settings are reset. Before you install a secondary management server, make a note of data retention settings. After you have installed the additional management server, adjust the data retention settings to their original values.

To install an additional management server

  1. By using an account that has administrator rights and that is also a member of the Service Manager Management group administrators, log on to the computer that will host the additional Service Manager Management server.

  2. On the System Center Service Manager 2010 installation media, double-click Setup.exe.

  3. On the Microsoft System Center Service Manager 2010 page, click Install a Service Manager Management server.

  4. On the Product registration page, type information in the boxes. In the Product key boxes, type the product key you received with Service Manager, or alternatively, select Install as an evaluation edition (180 day trial)?. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the location where the additional Service Manager Management server will be installed.

  6. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

    1. If the prerequisite checker determines that the Microsoft Report Viewer Redistributable has not been installed, click Install Microsoft Report Viewer Redistributable. After the Microsoft Report Viewer Redistributable 2008 (KB971119) Setup wizard completes, click Check perquisites again.
  7. On the Configure the Service Manager Database page, in the Database server box, type the name of the computer that hosts the Service Manager database that you used for your initial Service Manager Management server, and then press TAB. When the name of the instance displays in the SQL Server instance box, click Use an existing database. For example, type Computer 2 in the Database server box.

  8. Click the Database list, select the database name for the Service Manager database (the default name is ServiceManager), and then click Next.

  9. On the Configure the Service Manager Management group page, verify that the management group name and management group administrators boxes have been populated. Click Next.

  10. On the Configure the Account for Service Manager Services page, click Domain account, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a The credentials were accepted message, click Next. For example, enter the account information for the domain user SM_Acct, and then click Next.


    The user name and password you provide here must be the same ones used for the Service Manager account on the data warehouse management server.

  11. On the Help improve System Center page, indicate your preference for participation for both the Customer Experience Improvement Program and Error Reporting. Optionally, click Tell me more about the program, and then click Next.

  12. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates, and then click Next.

  13. On the Installation summary page, click Install.

  14. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close.