ProcessRobot license cannot be installed

If you encounter an error while trying to install the ProcessRobot license file, then follow the below steps in order to completely delete the previously installed one:

Step 1 - Stop the ProcessRobot Server service:

Stop ProcessRobot Server service

Step 2 - Navigate to "C:\ProgramData\Softomotive\ProcessRobot\Licenses" and delete all .lic files:

Delete licensing files

Step 3 - Open your Microsoft SQL Server Management Studio (SSMS) and follow the below steps:

  1. Connect to your SQL Server.

  2. Navigate to Databases > ProcessRobotDB > Tables

  3. Right click on dbo.licenses and then click on "Select top 1000 rows".

  4. In the pane that will appear, replace the text "SELECT TOP (1000)..." with "DELETE" as shown below:

    Remove license from SQL Server Management Studio

  5. Click on Execute. This will remove the old license from the database.

    Remove license from SQL Server Management Studio using Execute command

Step 4 - Start the ProcessRobot Server service again, launch Control Desk and install again your license file.