Applying Change and Configuration Management

Client computer configurations, and the ways in which desktops and laptops are used, are becoming increasingly sophisticated. The solutions and services that information technology (IT) needs to provide to users are also becoming more sophisticated. Microsoft® Windows® 2000 provides a number of advanced change and configuration management features that allow you to make users' settings, documents, and software available to them even when they use another computer. In addition, these Active Directory™–enabled features allow you to offer a nearly identical replacement for a user's computer in case a hard disk or other component fails.

The planning steps needed to implement the advanced client management features in Windows 2000, which are commonly referred to as IntelliMirror™, are outlined in this chapter. You will also learn how to incorporate Remote Operating System (OS) Installation into your client support plan. Before reading this chapter, understand and complete the planning steps defined in the chapters "Defining Client Administration and Configuration Standards" and "Designing the Active Directory Structure ."

In This Chapter

Evaluating Change and Configuration Management

Enabling Remote OS Installation

Using Group Policy to Improve Software Management

Maintaining User Data and Settings on a Network

Selecting Change and Configuration Management Options for Your Organization

Change and Configuration Management Planning Task List

Chapter Goals

This chapter will help you develop the following planning documents:

  • IntelliMirror Implementation Plan

  • Remote OS Installation Implementation Plan