Troubleshooting Change and Configuration Management

When using Change and Configuration Management, you might come across some problems that need troubleshooting. You might encounter Group Policy issues where all or part of the expected Group Policy settings are not applied or did not have the expected effect. You might encounter User Data Management issues such as problems with offline files or redirection of folders to network locations. You could have Software Installation and Maintenance issues such as problems with assignment, publication, or upgrading of applications. Or you might have User Settings Management issues, such as difficulties with roaming user profiles. You might also encounter Remote OS Installation issues where installation of Windows 2000 to a remote computer over the network is not functioning. All of these different types of problems are discussed in this chapter along with possible causes and the troubleshooting steps you need to follow to solve them. It is recommended that you familiarize yourself with the diagnostic tools provided in the Microsoft ® Windows ®  2000 Resource Kits . Some of the recommended tools for troubleshooting Change and Configuration Management problems are Gpotool.exe, Gpresult.exe, Netdiag.exe, Replmon.exe, and other tools.

In This Chapter

Best Practices

Group Policy Issues

User Data Management Issues

Software Installation and Maintenance Issues

User Settings Management Issues

Remote OS Installation Issues

Gathering More Troubleshooting Information

For information about troubleshooting Active Directory, See "Active Directory Diagnostics, Troubleshooting, and Recovery" in this book.