Troubleshooting Domain Name System Problems

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

Domain Name System (DNS) problems can prevent users from accessing the Internet or other computers on your intranet. This section addresses some of the most common DNS-related problems that you might experience.

From the following list, choose the problem that best describes your situation, and then step through the suggested fix:

• Secure dynamic updates fail

• DNS server resolves some Internet names incorrectly

• DNS client fails to resolve name

• Zone transfers from a secondary DNS server fail

• Dynamic updates for host records fail

If you suspect that domain controllers are having difficulty resolving DNS names, see Perform DNS Health Check (https://go.microsoft.com/fwlink/?LinkId=111844).